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I accidentally deleted a user

  • November 12, 2025
  • 4 replies
  • 124 views
A
I accidentally deleted a user from my corporate account. I need to restore a deleted user.
please tell me what to do？

Best answer by Rona Box

Hi ​@azusa, 

Welcome to Box Community, and we’d love to help recover your deleted user. 

Since this process will require account specific details from the deleted account, I opened a new case and a member from the Box Product Support team will get in touch. 

 

Thanks for posting, and we hope to get this sorted out very soon! 

      4 replies

      A
      • azusa
      • Author
      • New Participant
      • November 13, 2025

      Hello Box Support Team,

      I need assistance with recovering a user account that was accidentally deleted from our Box enterprise account.

      The deleted user does not appear in the “Deleted Users” section in the Admin Console, so I believe the account may have been permanently removed or requires backend restoration.

      Before providing any personal information such as the user’s email address or the deletion date, I would like to ask:

      1. Can I provide the user’s information (email address and deletion date) privately within this support ticket?
      2. Is this ticket fully private between Box Support and our organization, and not visible to other users?

      Once I receive confirmation, I will provide the necessary details for the recovery request.

      Thank you for your support.
       

      Rona Box
      • Rona Box
      • Community Manager
      • Answer
      • November 13, 2025

      Hi ​@azusa, 

      Welcome to Box Community, and we’d love to help recover your deleted user. 

      Since this process will require account specific details from the deleted account, I opened a new case and a member from the Box Product Support team will get in touch. 

       

      Thanks for posting, and we hope to get this sorted out very soon! 

      A
      • azusa
      • Author
      • New Participant
      • November 14, 2025

      Hi ＠Rona

      Thank you for opening a new case.

      I have already received an email from your support team, and I have replied there with the deleted user’s email address.

      Just to confirm, I replied directly to the email I received from Box Support.
      Is this the correct way to update the case, or do I need to reply through the Box support page instead?


       

      Please let me know if any additional information is needed.
       

      Rona Box
      • Rona Box
      • Community Manager
      • November 14, 2025

      Hi ​@azusa,

      Thank you for getting in touch, 

      Now that your case has been resolved, do you have any additional questions or clarifications? If yes, please don’t hesitate to reply to this thread and we’d be more than willing to assist. 

       

      We appreciate your time and thanks for the continued support in the Box Community! 

       

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