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Question

After upgrading to business, most of my files are gone

  • October 9, 2025
  • 1 reply
  • 42 views

Hello,

I noticed today that I was over my storage limit. I use Box Storage for business documents so I upgraded to the business plan

However, when I upgraded, all of my files and folders have disappeared. I shared a couple of folders yesterday and all gone. It looks like the only files I have now are ones that have been shared with me. 

Does anyone know how long it takes for the files to return is there a contact I can email or talk to if this issue persists?

1 reply

Rona Box
  • Community Manager
  • October 11, 2025

Hi ​@leahcsr09

Welcome to Box Community, and we’re glad to assist! 

To further assist, I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

 

Thanks for posting, and we hope to get this sorted out very soon.