Support Forum

I paid for a subscription to Box.com because I need to be able to add Collaborators, but when I click on Upgrade, it incorrectly says my current plan is a Free Box Individual plan.

I frequently receive html files from developers or generate images/svgs to send to developers. But when I try to open them in Safari directly from my box drive, safari cannot open the files? maybe there is some privacy setting I didn't enable or something? But if the same files are on my local drive, not in box, they open fine. or I can open them directly from box drive in other browsers. just not in safari? I'd love to be able to open them directly from box within safari. is there any way to achieve this? 

I created an account and subscribed to a free 1-week trial of the most basic premium account because I needed to upload a single file for an organization I am a part of. After completing that process I verified my email and attempted to login where I was told I did not have an account with the email input. This is the same email I just received the box verification for, so i was confused. I tried one more time to login using the same email verification link but there was an error. Then I just created a new account, this time on my computer, but I did not begin a free trial for any of the premium services. However when I attempted to research if I would still be charged for my old account, I ran into the terrible system that is Box. I was charged for 3 quantities of business licenses and that needs to be refunded. Never have I had such a terrible experience with a service like Box. It is impossible to check on your subscriptions and even harder to contact support because there is non ex

Hi, I tried to use the script found in some previous related user posts but it wasn't much help. Is there any chance you could help me? 

Hi Team,I am unable to give access to Box folder to my colleague. Please help me to solve this issue. When he clicks on “Accept Invite” link, he gets error message as “Unauthorized access”. Regards,Prasad

I am trying to link a personal email address to my Box account.First, I tried to add an email address that is not registered with any Box account. However, the verification email I received was broken and the HTML was not displayed properly, so I could not click the verification button or complete the verification process.I then removed that email address and tried to add a different one, but I received an error while adding it to my Box account.I have already tried the following:using an email address that is not registered with any Box account clearing browser cache using incognito/private mode trying a different email addressThe issue still persists.Could you please check whether there is any delay before a removed email address is fully released, or whether my account is in an inconsistent state?Please also let me know how I can successfully complete the email linking process.

Hello,  I am trying to give access to some of our external files to a grant holder, however they are unable to access BOX. She can receive the shared links, however when she opens the links they only lead to a blank page that looks 80% loaded.  I have tried getting her access other ways, however she is unable to get past the 80%. She was able to log in using a  colleagues log in, but that has since started doing the same issue.    I have looked everywhere for a phone number or a support email to be able to address this and cant find one anywhere. 

I would like to upgrade my Box account, but I am unable to do so. The following message appears:"An error occurred while processing your request.Additional authentication is required for your account.Please submit a ticket at support.box.com." 

I see this is a commonly reported problem. Please run the script. Thanks

I have a box account that I want to add an email address to. It previously had its own account that I deleted but when I try to add the old email, it says the old email has an existing account (I checked and the account is already closed). Any assistance would be greatly appreciated.

When I create a Word document, I want to save it.  My libraries listed are Google Drive, which I abhor, Downloads, One Drive, and Google Drive Stream. I want to see Box listed there.  I cannot seem to find a Box app to download, although I have seen Box Sync, which I read is outdated; I have seen Box for Office, I have seen Box Tools. I use Box as an integration with legal software CLIO. Help, I just want to get all my documents organized.   Keith Liberman

I need a new email verification link because it says mine has expired. Thanks

Hello! My Box account indicates that the capacity is full, but it is not and the synchronizing has stopped. Is there a solution to fix this frequently reported Box problem? Thank you in advance.

Windows 11. Box Drive stopped working with no error messages. Tried to uninstall program at Control Panel but error message claims that it can't locate installation file "Box.2.49.257.msi.” Search of C: drive cannot find file. Tried to reinstall Box Drive but received same error message. How do I completely remove and reinstall Box Drive under these circumstances?

After opening Box Drive, I am prompted with a window titled "Login to Box Drive" so I click Log In to open browser to complete login. I type my email address and it recognizes I have a Google Account so I select the Google Account and it processes then opens "Login to Box Drive" again. It's an endless loop preventing me from learning anything on the platform. Please help.

Not asking a question bc its been asked here a thousands times and no one ever answers. BOX is impossible to organize the folders. We are petitioning our university to stop using box, you all should do the same with your organizations. 

We have a business plus plan that has unlimited storage and had no issue until today. It says it was updated today and now we only have 5.3TB. Please fix

Hi, I have purchased the Unlimited Business Plan and have been uploading a significant amount of work files. However, I am now receiving a message that says "storage limit reached." As I understand it, I have unlimited storage with this plan. I am uploading my data from a Synology NAS server, and it is currently showing "your public cloud quota reached." I experienced the same issue last month, which prevented me from uploading anything from both the site and the server. With the start of the new month, the issue persists. My uploading work is pending, and I need this issue resolved as soon as possible.

All content removed upon deleting a user. I was not prompted to assign content to another user. Need instruction as to how to recover files. Additional information can be provided if needed.

Need technical support to change the IDP config and resolve the issue

So  Installed the box app, whenever I open it is shows folder empty, but when I try to open on website the files are all there. How can I fix this? Thank you!  

I lost my file suddenly about 1 year ago, and I want to recover my lost files if that poosible??? 

Bonjour, Pouvez mettre à jour mon stockage utilisé à l'aide d'un script car mon compte indique 19,8 Go alors que j'ai supprimé tout mes fichiers ? Je vous remercie par avance Seb Hello, Can you update my used storage using a script because my account shows 19.8 GB even though I deleted all my files? I thank you in advance Seb

When I move the "Box-Box-Backup" folder to the bin, after I confirm with my computer password permission. It will show "The operation can’t be completed because “Box-Box-Backup” needs to be downloaded."  By the way, I didn't remember how comes the "Box-Box-Backup" folder.

We are new to Box and our plan was to roll this out to users and we are stuck at the first stage on configuring the SSO and i want to disable and restart but unable to see any option to disable the sso. Not able to fund a document to complete the SSO with Azure