There are 3 users in our company and none of have deleted any files or folders. When I clicked on a client folder, all files showed up and then within 5 seconds, they all disappeared. This happened with multiple folders and now our entire main folder with all client files has disappeared as well. When we look in the trash folders, there are no files/folders for us to restore. It’s like everything has just disappeared and we need our client files. It is IMPERATIVE for our business to run. Your support staff hasn’t gotten back to me after the ticket I put in a couple hours ago. This is an emergency.
Question
Box Deleted Folder - User Did Not Delete
Hi
Welcome to Box Community, and we’re glad to assist!
It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing case and rest assured that we’ll continue to get in touch and help with your deleted folder.
Thank you for the continued support in the Community!
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