I paid for Box Business Plus to use Custom Terms of Service, but Box has not provided a working path to enable it.
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Custom Terms of Service support articles say it requires Box-side enablement. It is not visible in my Admin Console.
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A Box Community answer says this feature must be enabled through a Customer Success Manager via Sales.
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I contacted Sales. The chat rep first said they were in a meeting and could not help right away, then later said this was a Support issue and directed me to [removed by moderator] .
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I contacted Support. Support replied that Box does not provide direct technical support to Individual plan users and recommended upgrading.
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I have already paid for Business Plus.
I am paying for a business plan without a working way to activate the feature I bought it for.
Please do one of the following:
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Enable Custom Terms of Service on my Business Plus account; or
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Confirm Box will not enable it and refund the subscription.
