Box does not accept my phone number

Hi Lorie, 

Welcome to the Box Community, I'm happy to help!

This might require some account specific information, so I've submitted a case to Box Support on your behalf.

Kindly check your email for details and updates.

All the Best, 

I have recently moved to Canada but still need access to royalty statements.  Box will not accept my Canadian phone number even though I changed the territory to Canada.  When I went back to my old US # it worked fine.  I am getting rid of US phone so need to update my phone number.