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Question

Out of storage message when we are well within the storage limits

  • May 23, 2025
  • 2 replies
  • 110 views
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We are using the free version of Box which includes 100BG of storage.  We reached the limit a while ago and have been getting rid of old files over the last 2 months or so.  I'm still getting a message that we are out of storage but the admin console window show us only using about 35GB of storage.  I just got the message again when trying to upload a file.  We are just a small non-profit using the free version and can't afford to pay at this point.  Please help!  Thank you!

    2 replies

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    Hi Jennifer,

    Welcome to the Box Community!

    I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

    Let me know if you have questions!

    Best regards,
    Ann

    • Boston_Ray
    • New Participant
    • May 15, 2026

    i’m sort of having the same problem. I’m using the free version of Box. All of sudden, I’m getting messages that I have run out of storage. I have now deleted several hundred MB of files, but I’m still getting the out of storage message and I can’t upload any more files. I’ve cleared my Trash...still says I’m out of storage. Yesterday, I was fine. But today, I’m out of storage and nothing is changing after deleting lots and lots of files. Maybe a cache issue? 

    Would love some help from the Box team. Thanks. -ray

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