We are using the free version of Box which includes 100BG of storage. We reached the limit a while ago and have been getting rid of old files over the last 2 months or so. I'm still getting a message that we are out of storage but the admin console window show us only using about 35GB of storage. I just got the message again when trying to upload a file. We are just a small non-profit using the free version and can't afford to pay at this point. Please help! Thank you!
Question
Out of storage message when we are well within the storage limits
Hi Jennifer,
Welcome to the Box Community!
I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.
Let me know if you have questions!
Best regards,
Ann
i’m sort of having the same problem. I’m using the free version of Box. All of sudden, I’m getting messages that I have run out of storage. I have now deleted several hundred MB of files, but I’m still getting the out of storage message and I can’t upload any more files. I’ve cleared my Trash...still says I’m out of storage. Yesterday, I was fine. But today, I’m out of storage and nothing is changing after deleting lots and lots of files. Maybe a cache issue?
Would love some help from the Box team. Thanks. -ray
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.