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Question

Cannot set up new account

  • May 13, 2026
  • 1 reply
  • 6 views
B

I try to set up an account via a Google account. Then I tried to set up 2-step verification, but Box did not send any email. So I think there is a problem. So I deleted the account and registered again.

When I register again (individual) using my work email (a different email, not the one I am using to submit this question). A message said, "Email address is not valid."
Also, do we have a Box support email? I would like to send an email, but I cannot find one.

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • May 13, 2026

    Hi ​@baotran036ct, 

    Welcome to Box Community, and glad to assist! 

    Since you already have a Box account with in this email address. You can no longer setup a new account using the same email address. 

     

    Instead, you can reset your password and regain back your access to your existing Box account: 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

     

    Hope it helps! Let us know in the Community if you have additional questions. 

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