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Question

Issues with accessing folders

  • May 11, 2026
  • 1 reply
  • 13 views

We have not been able to access our folders since May 8th. Please help.

 

 

1 reply

Rona Box
  • Community Manager
  • May 13, 2026

Hi ​@martha-ersshading,

Welcome to Box Community, and we’re glad to assist! 

 

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing case and rest assured that we’ll continue to get in touch to help with your folder access.

 

Thank you for the continued support in the Community!