Is anyone here unable to copy text in PDF files after clicking and using the ‘zoom in/out’ or ‘toggle thumbnail’ feature? After refreshing the page (F5), I can copy the text again, but I work with a large number of files, so having to refresh every single file is very time-consuming. I’ve been experiencing this issue since the beginning of this week, while everything was working normally in previous weeks.
Question
Can't copy text in PDF files
Hi
Welcome to Box Community, and we’re glad to assist in regards to copying texts on PDF!
You can try the following troubleshooting steps to fix your copy text issue on PDF files.
- Use different browsers, or try an incognito/private window.
- Clear your browser’s cache and cookies.
- Could you answer if it only affects all PDFs or all file types?
- Make sure your browser is up to date.
- Restart your machine.
Hope it helps! If the persist, you can reach out to the Box Product Support team and submit a support case.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.