I have a shared account for business between artist & manager, we mostly store short video files on box for social media content ease of access.
Please tell me why none of my files will load on the web app, just eternal pinwheeling and nothing happening when I click download. So I’m like ok, let me troubleshoot. It tells me to fix this, download the desktop app for mac. I download the app, go to log in, and I’m stuck in a log in loop, where I click to log in in the browser, successfully log in, and then get taken back to the app log in page again anyway. Try this a couple times, realise I’m not insane and this doesn’t work either, back to troubleshoot. The solution: use the web app. Am I crazy? Do most people just not simultaneously experience both of these issues? I only even downloaded the desktop app in the first place because the web version wasn’t working. Ad on searching, I see countless people having both of these issues with no resolution from Box. Absolutely shockingly bad service and customer service. Genuinely in awe of how stupidly terrible it is.
