Support Forum

I am having trouble logging into my school box account. Whenever I try to reset my password as well, I never receive the email in my inbox (not even in spam). Can you help me create a new account/update my password with my school email account?

All, New to Box here.  Can anyone provide some info to a Beginner about uploading a file on Box and accepting an invitation if I might not bet set up correctly. I received an email from a coworker today and clicked the accept invite and signed up.  But when I went to upload the file i receive an error.  Also, should I be seeing anything from the coworker.   Thanks 

I am the admin of an Enterprise account.  We are unable to create a support ticket. Going to https://support.box.com/hc/en-us/requests/new only allows us to post to the community, clicking “Contact Support on https://support.box.com/hc/en-us/requests/ also redirects to the community.  The box pricing page says Enterprise has “Standard Business Support”, yet there is no way to access it.

How can I delete my account and everything think related to Box 

We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. We tried multiple cards and the same error occurs. Please advise on how we may proceed.

Box drive does not load into windows explorer. the box drive app going round in circles when i login and then 2nd time it asks me to login it takes me to the web version. Box drive was working a few weeks back so not sure what changed. have tried reinstalling but no luck and only way i can get to the box is through a web browser, rather than integrated into my explorer 

I have an existing personal Box account that I created using [removed by moderator] . I used Google authentication to access the account. That Google Workspace account has now been deleted, so Google reports “Couldn't find this account.”The Box account belongs to me, not AMC and contains my files. I need assistance recovering access and changing the primary/login email address to my current email address. I can provide information necessary to verify ownership of the Box account.

A user on my account is having issues with Box Drive sync. Multiple folders are missing, files aren't uploading, and he's not able to create/copy share links. We've tried restarting/updating the computer, signing out and reinstalling the box drive app, but nothing seems to fix the issue. 

What it says on the title. I’ve deleted Box, wiped preferences, reinstalled. Nothing fixes the issue. Box web interface shows me as an Editor for the folder. Box Drive happily allows me to create and save files in the folder shared with our team, but I cannot actually open any files on desktop to make direct edits. Opening a PDF, Word doc, or Excel file results in a read-only copy. Finder shows my access as read only - but I can create, edit, and delete files. This is maddening. Box is the file share utility provided by our university, and it is not working. I do not have this read-only error with any other cloud service provider. I did not have this issue with Box even a month ago. Org requires Box Tools to be installed for security verification, I cannot remove this even if I wanted to. Box Drive 2.53.223, macOS Tahoe 26.6.2 (25G83).

I have tried to purchase the upgrade for my space (from the free version to Box Personal Pro), but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

Hi, I have been attempting to login into box through the desktop application. However, I keep getting placed in a loop where I have to continuously login and it never opens the desktop application.Any solutions will be helpful, thank you.  

Ive downloaded Box tools and when I try to open a file, I get a error that the Box tools is not installed.

I’ve logged on today to the Box and my master folders containing hundreds of gigabytes worth of video content are missing. The file pathways are still there on my desktop version of the Box but when I right click view on Box.com it says “Oops! We can't seem to find the page you're looking for.” I can’t check file history as the master folder itself has been deleted and I can’t find any of the folders in the bin. Could you please let me know how I can resolve this?

Users that I am inviting presently use box.com for their domain as well. They are using paid licenses on their end when accepting to see what we are sharing to them. Is this a problem on their end or ours? How would I contact box.com to figure this out?

I keep getting the following message when trying to move files:You do not have permission to move the item "XXX" to "YYY"I am the admin on the account. HELP!!!

I just started trialing the business starter but would like to switch and trial the Business standard. How do I switch during the trial 

Please help, we need to get this under Box NDA for our CMMC audit. CMMC Level 2 / NIST SP 800-171 Shared/Customer Responsibility Matrix.

I hope this message finds you well.I am an administrator at [Company Name], and we are currently in the trial period of using Box.We have already started testing the service and are in the process of adding Box accounts that our employees had previously created to our company account.However, one of our employees has changed their mobile phone, and as a result, they are unable to receive the two-factor authentication (verification code) required to log in.We would greatly appreciate your support in helping us regain access to the account.Thank you very much for your assistance.Sincerely,

Hi, How can I reset a password for a box account with a username that is an old email address that I can no longer access? Thanks

We are in the middle of our CMMC / NIST 800-171 audit and they are requiring a shared responsibility matrix FROM Box.com.   Is there somewhere to download this type of Document.   We are on the FedRamp service but am having trouble finding any documentation on Box.com FedRamp and responsibilities.

I have 2 users that are getting an MFA prompt when logging in to Box.com.  Neither set up MFA.  From the admin console I cannot see where I can disable it for their accounts.  We even upgraded our plan from business to Business Plus hoping to see an option.  Nothing. Also, one of the users is using a “freemium” account, with his corprorate email domain but doesn’t dhow up under our domain users, even though we have autoenroll turned on for our domain.

Hello, some of our users are unable to upload to the box.  They are receiving an error message about space, however it shows that they have 0b used out of 10GB.  Can you please assist?

I have been using box for several months and a couple of weeks ago uploads to box.com stopped working. I’ve tried following the suggestions listed on this forum, but have not had any success.  Uploads fail both using the web interface and when using box drive. I have tried different browsers and it fails with any browser I try. I have tried deleting cache/cookies.  I am using a Windows machine.  I logged in using my wife’s mac and was able to upload from that machine, but nothing works from my PC.  

Please help! Why would a new account show email address is not valid? 

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