Skip to main content
Question

Assitance With SSO

  • October 2, 2026
  • 1 reply
  • 10 views

Need Support to reset SSO. I don’t have the option to create a support ticket.

1 reply

Rona Box
  • Community Manager
  • October 2, 2026

Hi ​@dmoy, 

Welcome to Box Community, and we’re going to help regarding your SSO setup! 

 

Upon review, SSO is not yet implemented in your Box account. Do you need assistance in setting up SSO in your Box account?

 

Here are the steps to Configure Single Sign-On:

  1. Go to Admin Console > Enterprise Settings.
  2. Click the User Settings tab.
  3. In the Configure Single Sign-On (SSO) for All Users section, click Configure.
  4. Select your Identity Provider (IdP). If you don’t see your provider listed, use the Box SSO Setup Support Form to have Box help you set up SSO.
  5. Upload your IdP’s SSO metadata file. If you do not have a metadata file or if you need your metadata file updated, use the Box SSO Setup Support Form to have Box help you set up SSO.
  6. Click Submit.

A status indicator will appear in the Configure Single Sign-On (SSO) for All Users section to inform you of the SSO processing progress or if there were any errors.

 

Prerequisites:

  • A Business or Enterprise Box account.
  • Primary administrator or a managed user with co-admin permissions and at least the following privileges in the Reports and Settings section selected:
    • View settings and integrations for your company
    • Edit settings and integrations for your company

Account creation emails can only be set up by the primary admin. This option does not appear for co-admins.

 

For more details, you can visit the article, Setting Up Single Sign On (SSO) for your Organization. 

 

Hope it helps! Let us know if you have questions.