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Question

Prospect is receiving this error when I sent them a file request.

  • October 2, 2026
  • 1 reply
  • 12 views

The prospect I am working with is experiencing this issue right now what I tried a “file request link.” I am not sure where to go from here.

1 reply

Rona Box
  • Community Manager
  • October 2, 2026

Hi ​@CaleMcCandless, 

Welcome to Box Community, and we’re going to help resolve your upload error! 

For us to troubleshoot, I created a support case and a member from the Box Product Support team will reach out to you via email. 

 

Please keep an eye out and we hope to get this sorted out soon!