I was just charged nearly $1000 for a subscription I do not want, and I need to speak with a customer service agent immediately to downgrade this account.
Question
PLAN CANCELLATION NEEDED IMMEDIATELY
Hi
Welcome to Box Community and we’re glad to assist!
It appears that you already have an existing case with our Billing team regarding your cancellation request. Please keep an eye out, and rest assured that a member will reach out to have a discussion regarding the charge that has reflected in your subscription.
We hope to get this sorted out soon, and thanks for posting!
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