Hi,
I am having an issue logging in to Box Drive on Windows 11.
I can log in to Box successfully in my web browser using my Google account. However, when I try to log in through Box Drive, the following happens:
- I click Log In in Box Drive.
- My browser opens the Box login page.
- I select my Google account and complete the login successfully.
- The browser then shows “Launching Box Drive…”.
- However, Box Drive does not complete the login. It returns to the login screen again.
- If I repeat the process, the same thing happens, so I am stuck in an endless login loop.
Box.com works normally in the browser, but Box Drive cannot complete the authentication.
I have already tried:
- Uninstalling and reinstalling Box Drive
- Restarting the computer
- Changing the default browser
- Signing out of Box in the browser and logging in again
- Clearing Box-related browser cookies/cache
The issue still persists.
My Box account is associated with a Google account. I also noticed that when I tried to create a Box password in Account Settings, Box showed an error saying there was a problem saving the password.
Could this be related to the Google account association or the browser-to-Box Drive authentication callback?
Could you please advise how I can fix this or reset the account association?
Thank you.