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Question

My Box account was suddenly deactivated.

  • September 24, 2026
  • 6 replies
  • 85 views
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Hi,

On 18.09.2026, my account was deactivated without any information being given. Upon this, I sent an email the next day to find out what the problem was. A case number was created, and I also replied to the incoming email and asked about the situation again. From that day to this, no response has been given to me. I also tried to reach them by phone number ( [removed by moderator] ), but no one answered the phone.

In the application that I have been using as a cloud app for perhaps more than 20 years, I have data containing a lot of important information and documents that have no other backup, such as my passwords, app backups, photos, lecture and health notes, etc. I am receiving the note: "Your account is not eligible for online reactivation, it has been deactivated by an admin."

Why could such a thing have happened, and what should I do?

Thanks...

      6 replies

      Rona Box
      • Rona Box
      • Community Manager
      • September 24, 2026

      Hi ​@zorin, 

      Welcome to Box Community, and we’re here to assist regarding your deactivated Box account. 

       

      We can’t find the case number you mentioned you created for Box Product Support. It seems that you’ve posted it on a new Box account. For us to check it’s status, could you reply with the case number?

       

      Thanks for posting!  

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      • zorin
      • Author
      • New Participant
      • September 25, 2026

      Yes, because I cannot log into my previous account.

      My case number is #3646407.
       

      Thank you in advance for your help.

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      • zorin
      • Author
      • New Participant
      • September 29, 2026

      Hi ​@Rona Box   I have been waiting to hear from you since that day. Were you able to look into it?

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      • zorin
      • Author
      • New Participant
      • October 1, 2026

      CAN SOMEONE TELL ME WHAT'S GOING ON? YOU ASKED ME FOR A CASE NUMBER, I GAVE IT. WHY IS NO ONE RESPONDING? I'M REALLY STARTING TO LOSE MY PATIENCE WITH THIS LACK OF ATTENTION… ​@Rona Box 

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      Rona Box
      • Rona Box
      • Community Manager
      • October 1, 2026

      Hi ​@zorin, apologies for this delay. 

       

      After reviewing the email address you used to create the case #3646407, it shows it’s not registered to Box. 

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      • zorin
      • Author
      • New Participant
      • October 2, 2026

      That's right, this was my mistake. I created a new case with the email address registered to my Box account. Case: #3652397 ​@Rona Box 

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