My Box account was suddenly deactivated.

Hi,

On 18.09.2026, my account was deactivated without any information being given. Upon this, I sent an email the next day to find out what the problem was. A case number was created, and I also replied to the incoming email and asked about the situation again. From that day to this, no response has been given to me. I also tried to reach them by phone number ( [removed by moderator] ), but no one answered the phone.

In the application that I have been using as a cloud app for perhaps more than 20 years, I have data containing a lot of important information and documents that have no other backup, such as my passwords, app backups, photos, lecture and health notes, etc. I am receiving the note: "Your account is not eligible for online reactivation, it has been deactivated by an admin."

Why could such a thing have happened, and what should I do?

Thanks...