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Question

MFA problem preventing login

  • October 3, 2026
  • 1 reply
  • 10 views
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I have an existing Box account and set up MFA using Authenticator app.  Box is no longer available on Authenticator app - think it may be because I changed jobs - so I can no longer log in.  

1 reply

Rona Box
  • Community Manager
  • October 5, 2026

Hi ​@vmnc, 

Welcome to Box Community, and we will assist in restoring your Box access!

To get a closer look, we have created a support case regarding your login issue. Please keep an eye out, and we will reach out to you soon.

 

Thanks for posting! 

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