Can not see any content in box with my Box account

Question

No content within the Box account - 2. Link email failure - can’t remove the existing verification approach, so as to add new approach for verification can’t receive the code or backup code for verification. The status of this Box account is pending

Rona Box · Answer

Hi ​@Julie Zhu,Welcome to Box Community, and we understand that you’re experiencing difficulties while changing your authentication method, as well as generating your backup codes. We’re glad to assist!Let’s start with these troubleshooting steps:Make sure that your browser is up to dateClear your browser’s cache and cookiesUse different browser, you can use incognito or private windowRestart your machine or connect in another network and use different machine.Please try again, and let us know how it goes.

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