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End User Forum

Q&A, Conversations for End Users

  • 51 Topics
  • 58 Replies
51 Topics
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cwalkerNew Participant
asked in End User Forum
Unable to upload files to Box

For at least a week neither I nor my coworker have been able to upload any files to the Box. We have tried large and small files and get the same error. It looks like it uploads to 100%, then spins for a few minutes before saying there was an issue and to try again.We can still download, though. Is anyone else having these issues. I’ve tried this on Google Chrome and Microsoft Edge with three different computers and get the same result each time. 

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Hyeong Woo KimNew Participant
asked in End User Forum
Recent Update Related to 'Metadata Extract Agents in UI Preview'

 I was looking forward to the above update of “Announcing Box AI extract agents - 1. Extract agents in UI Preview,” which was released yesterday.  However, I couldn't find this update in the UI Preview of any document.It seems that the "Metadata" menu on the right side remains unchanged from before the update.  If anyone knows where this update has been applied, I would appreciate your help.Thanks!

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bbinderNew Participant
asked in End User Forum
Cannot login - Invalid Captcha Response

Hi, I cannot log in. Always states invalid captcha, even though there is no captcha. I reset my password successfully, but it always states the same thing.

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Jey Bueno Box
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MaiNew Participant
asked in End User Forum
Box Relay

Our division have started using box relay for application, circulating a document for approval. I have set a file request so that users can drag and drop their document  and then automatically proceed the flow.I struggled one thing: if users drag and drop the multiple document, they don’t move together and approver receive multiple e-mail.Is there any way to move together all the documents (link function or something)  

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KathySNew Participant
asked in End User Forum
Can I limit emails on box comments at the Folder level?

I want to turn off emailing notices of Box comments at the Folder level. In other words, I want to use Box comments and I want collaborators to use comments too. But I do not want the Box comments to be sent by email notifications. I know how to turn off Box comments for myself, but I want to control all comments on this specific folder. Thank you for your help, Kathy

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Box's New Hover Previews to Boost Your Productivity! 🚀

We’re excited to bring you a powerful update to the Box web experience, designed to help you find the content you need faster and get your work done more efficiently. 💥 With our new hover preview feature, you can now: ✅ Preview text documents, spreadsheets, images, and more✅ Save time and clicks✅ Get your work done quicker than ever! This simple, time-saving update allows you to quickly skim through your files and find exactly what you need without having to open them. Start using hover previews today! You can also share your experience and how it has made your workflow easier. Feel free to ask questions and share your feedback, too. 😎  

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Jey Bueno Box
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MasaNew Participant
asked in End User Forum
Data Backup to BOX cloud as automatically

I would like to store the local data in the PC to BOX cloud.and also it generates backup data at PC and store the BOX cloud.1. it is possible or not?2. please tell me how to setup.3.Do I need to prepare by myself? 

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Lawrence HemingNew Participant
asked in End User Forum
I can see the file statistics but the downloaded csv report for that file statistics is headers only.

I can see the file statistics but the downloaded csv report for that file statistics contains only the headers: Date, User Name, User Email, Action, Affected, Details. There are no statistics displayed in the .csv file report that would show the activity on that file. I can see the statistics but when I download them as a report, it is blank.

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Jey Bueno Box
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Jose SantillanNew Participant
asked in End User Forum
Web Client Sharing

Hi, I wonder how to share items for only be edited using web client in order to force only online editing.

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Tuesday Tips & Tricks: Unlock the Value of Your Content with AI-Powered Metadata

Metadata is the key to accelerating critical processes across every part of your business. Learn how AI-powered metadata extraction helps you unlock the value within your organization’s content so you can make smarter decisions. ➡ Read more about the power of metadata: Content + AI at Work➡ Learn more about AI and content here. Related articles:Using Metadata FAQ: Metadata Boost Your Enterprise Metadata Management Strategy with Box Customizing Metadata Templates  

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Jey Bueno Box
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MicaelaNew Participant
asked in End User Forum
Help with Account access required yet no response from support team

Hi there everyone - one of our ex -team member box account have been the master folder which we save a lot of our work and now his access to box have been blocked as he have left some months back and we did not realise it until we could not access our files today. When we try to reset the password, the password reset did not come through, we are stuck now and support is not responding to our urgent request since a couple of hours back. What can we do?

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Jey Bueno Box
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smiktaNew Participant
posted in End User Forum
i accidentally disconnected my email connections in my Gmail then when i register again in the same email my all files are gone

i accidentally disconnected my email connections in my Gmail then when i register again in the same email my all files are gone

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Thursday’s FAQ: How to Maximize the Power of Box Forms with Relay Triggers?F.A.Q.

🚀 From form to action, let’s supercharge your workflows with Box Forms in Relay! 🚀  This seamlessly automates follow-on actions for form submissions. It allows you to kickstart processes immediately after a form is submitted, streamlining your operations.💥 With this amazing feature, you can: 🔴 Initiate workflows in Relay using the form submission trigger🔴 Utilize form inputs to dynamically name files and folders in Relay🔴 Map form field inputs to Box Doc Gen template tags to generate documents on the fly🔴 Use form fields to initiate Box Sign signature requests🔴 Apply metadata captured via forms to files and folders through automated workflows How can this improve your team's productivity? 🤔 💡 By automating follow-on actions for form submissions, Box Forms with Relay triggers eliminates repetitive tasks, reduces errors, and accelerates workflows, allowing your team to focus on higher-value work. With Box Forms and Relay, turning data into action has never been easier! 😎 Relat

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Tuesday Tips & Tricks: Mastering Box Relay – Building and Managing Workflows

Box Relay is a powerful tool that helps streamline business processes by automating workflows, but to get the most out of it, you need to understand how to effectively create, manage, and monitor your workflows. 💡 Below are some essential tips and best practices to make your experience smoother and more efficient: 1. Understanding Workflow Ownership and PermissionsOnly admins can grant access for creating workflows in Box Relay. Once granted, you can build workflows on folders you own, co-own, or can edit. However, remember that external collaborators do not have the permissions to create or manage workflows in your enterprise, which helps keep things secure. 2. Managing Workflow Activation & DeactivationYou have full control over workflows you've created. Once a workflow is built, you can activate or deactivate it as needed. But if you update a workflow (e.g., modifying outcomes), these changes will take effect immediately for all future executions, as long as the modified outcom

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Jey Bueno Box
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Eeeek234New Participant
asked in End User Forum
new app update not working?

Anyone having problems with the latest update of BOX Mobile? I can’t scroll between photos I just get an eternal loading sign. Often it freezes in one photo and I can’t hit the X button to close out or switch to any other menu. I can acesss the menus but none of the buttons work. I’m at the point I have to close Box Mobile and reopen it every single time I want to switch to a new document. It that just my device or is this happening  elsewhere? Trying to decide whether to submit a ticket.

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Jey Bueno Box
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Michael BlackNew Participant
asked in End User Forum
Blacked-Out Documents

All of the Word and PDF documents that I have in my various Box folders are blacked-out when I try to view them.  What can I do to fix this problem?  Thanks for any suggestions! Mike

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Tuesday Tips and Tricks: Enhancing Security with Additional Recipient Authentication in Box Sign

Box Sign offers an added layer of security by enabling senders to apply additional recipient authentication methods. We’ve updated the SMS authentication workflow in Box Sign to further enhance security. The new process requires signers to authenticate via SMS before they can access, fill out, and sign the document. This update aligns with industry standards and other authentication methods within Box Sign, such as Box account login and password authentication. 🔐 Below are the guides on how to apply authentication methods, including SMS, Box login, and password:  📲 SMS authentication: Box sends a text message to verify the recipient's identity. Add the email address of a recipient. Click the recipient's email address. Select SMS Authentication in the dropdown. Select a country code. For supported countries, visit Multi-Factor Authentication Set Up for your Account. Type the recipient's phone number.   👤 Box login (Enterprise Plus plan only): The recipient must log in to their Box ac

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Jey Bueno Box
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FukuzawaNew Participant
asked in End User Forum
How to remove pop-ups that appear on links

When I tried using it with a shared link,When I try to download a file, a pop-up like the one below appears.People can download without signing up or logging in.If this is displayed when sending to an external business partnerSome of you may be worried, "Do I need an account to download?"Please tell me how to eliminate this display. 

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Jey Bueno Box
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Daniel49085New Participant
asked in End User Forum
Repairing PC

I am sending in my PC for repair. How do I stop syncing and remove the Box folders without losing the data.

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Jey Bueno Box
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RSSNew Participant
asked in End User Forum
Cross-border transaction (Japan-UK)

My company is a Japanese company based in Japan.Can we use Box Sign for e-signing NDA and an outsourced contract with an engineer who is based in the UK?

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sobermeyer BoxNew Participant
asked in End User Forum
Microsoft tagging in cells excel

Hi! I am trying to see if it’s possible in the desktop version of Excel when saving back to Box, to tag their my team via the Microsoft directory in specific cells. Unfortunately Box doesn’t allow me to do this. Is there a workaround? TYIA!

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Jey Bueno Box
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vb90291New Participant
asked in End User Forum
File Count for Folder Contents

I am saving documents from ShareFile to Box.com. I need to double check that the migration is catching everything. To that end, I want to check the file count for every folder. I don’t see that option in Box. Very frustrating. Any tips appreciated.

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Jey Bueno Box
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takamatsubuildNew Participant
asked in End User Forum
認証メールが届かない

新規アカウントを作成してアドレスでログインした際に送信されるPW設定のメールが届かない

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Jey Bueno Box
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DBSmith378New Participant
asked in End User Forum
Infinite requests to change my password

I can't login because Box.com keeps telling me I need to change my password. I've now changed it twice and I'm stuck in a loop of frustration.BTW, the number of questions I have to answer to post this topic is unprecedented in my experience.

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Jey Bueno Box
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Dave_BNew Participant
asked in End User Forum
Using pinyin in filenames

I’m using the Obsidian app to learn Mandarin, and it creates markdown files. I back it all up to Box.I came across a problem where I can’t create files with pinyin in the names. Mandarin has a lot of homophones, and I wanted to be able to organise them as they come up.As an example, take yi. It could be written yī, yí, yǐ, or yì, according to whichever tone it takes. However, I can’t create filenames using any of the variants with a tone as Box sees them all as ‘yi’, telling me I’ve already named a file this.I was hoping that someone, even if they aren’t using pinyin, might have needed to create names in languages that use diacritics of any other kind that might have generated this conflict.When I try it doesn’t change the tone mark over the word, but it does append my email address because there’s a naming conflict. If I put a third pinyin with another tone it does the same, but adds a 2 to the end of the email, and so on. This makes a mess within Obsidian.I don’t have any problem cre

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Jey Bueno Box

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