👋 Hi ​@Maki, welcome to the Box Community! Please note that our support is currently available in English only. For future inquiries, we kindly ask that you reach out to us in English so we can assist you more effectively. We truly appreciate your understanding and cooperation.

I completely understand your concern about sign up. Once an email address has been used to register for a Box account, it cannot be used to create a new one. If you’ve already signed up and are experiencing difficulties accessing your account, you can reset your password here: https://app.box.com/reset

Should you need any further assistance, please don’t hesitate to contact us. We're here to help! 😊

Hi ​@Jey Bueno Box , thank you for your comment. I apologize for posting in Japanese on the support forum. And, I was able to resolve this issue by resetting the password. Thank you for your patience.

Dear ​@Maki, I appreciate that and thanks for letting us know this has been resolved.

Feel free to reach out to us if you have other concerns with Box. Have a great day ahead! 😊​​​​​​