End User Forum

We have a business plus plan which should include unlimited storage but in one specific folder, we are getting hit with this message. We are also unable to upload new files as it is saying “Account Storage Limit Reached.” What is going on? Are there storage limits for specific folders?   

Dear Box Support Team,I hope this message finds you well.I heard during a user training that Box imposes a limit of 1 PB (petabyte) per user (owner). However, I could not find any mention of such a per‑user limit in the publicly available documentation.Could you please confirm the following:Is there a maximum storage allocation of 1 PB per user (owner) in Box?   If such a limit exists, could you kindly share the official documentation or specification that details this restriction?Thank you very much for your assistance.  Boxにおいて、1ユーザー（所有者）あたりの所有できるストレージ容量が最大1 PB（ペタバイト）までという話を聞きました。  しかし、公開されている公式ドキュメントではそのような所有者単位の1 PB制限について記載を確認できませんでした。そこで、以下についてご確認させていただけますでしょうか：・Boxのユーザー（所有者）あたりのストレージ容量上限は1 PBなのでしょうか？  ・そのような制限が存在する場合、該当する公式資料や仕様書をご教示いただけますと幸いです。

I was added as the 3rd user to a business plan but my account is only a personal account.  I tried to upgrade and it said to submit a ticket 

Hello everyone. I am an individual user using the free version. I accidentally overwrote a file and would like to restore it to the version from three days ago, July 22, 2025, using features like Content Recovery. Is it possible to subscribe to a paid plan now and recover the file?

I am attempting to share a file with a client that gives them access to upload and download but NOT edit the document. I do not see a way to figure this out.  Can anyone assist with this issue? Thank you, 

Is there any way to show Collections in Box offline folder?

I have a file where I’m trying to add metadata using a template we have been using in the past.When I try to save the metadata using the UI (when editing the file) I get back the following error:"An error has occurred while updating metadata. Please refresh the page and try again."I’ve tried refreshing the page and repeating the process, but still get the same error.When I happen to look at the Chrome Dev Tool Console window I can see that the Box UI is getting an error response back from an ajax call they posting. The error says:{"message": "Encountered invalid value for template field key=alfrescoCreatedDate with id=eb….","code": "bad_request","request_id": "d…."}This is a hidden field we have had for several years and never ran into any issue trying to save the metadata. It really shouldn’t be trying to do anything with this hidden field.Have any of you run into this? Is there any work around?Support so far

THIS IS VERY FRUSTRATING! I must have access to my files, no payment method worked.

I’m trying to add a Box Note to a Hub but Box is telling me I don’t have permission to add it.I have Editor access to the root folder and folder where this note is stored.What might be the reason? 

Hi there, We’re a registered nonprofit using Box Sign. We’ve recently noticed that the option to request signatures or sign documents ourselves is no longer appearing in our account. Is there a monthly limit to how many documents we can send for signature under the nonprofit plan? Or has something changed with our account that would remove this feature?  Thank you so much for your help! — The Heather Cutler Foundation

helloall of a sudden I cannot open my files anymore, neither the people with the link to may maps and filesI get the message with each of the files that the file may be secured. I nver secured themOr the file keeps pending 

Anyone have step by step instructions on how to send an approval task from the phone? I’ve tried working with my IT team and they can’t figure it out. But I see online that there is a way to do it. 

When an employee within my company with whom we shared multiple Box folders at various levels leaves our company, can we just remove him as a collaborator altogether within our account, with one click? Or do we need to search out all folders shared with him and remove him from each individually?

It is quite time-consuming for our team to manually check the “By checking this box you:” checkbox and click the “Accept & Continue” button for every document that requires a Box Signature within our organization. Would it be possible to integrate this agreement into the “Sign & Finish” button? As seen below Adobe Acrobat Sign does not have these additional mouse clicks -- when the user clicks “Submit” you are agreeing to the disclosures.  

Is there a way to hide some or all the user names via groups, box shield or otherwise for a single or multiple folders?  I leverage box to collaborate on creative projects between “external” and “internal” users, however I want to keep my “internal” reviewers/users identity private and hidden from my “external” collaborators. Is there a way to hide their names and details or both users names and details who have access to files? 

I need to automate sending an approval task to several users (10 to 15 individuals) based on some criteria. The individual users will not be consistent, and I would rather not have to update the list of users in every flow manually after every change in employment. Can I add a group name into the Assignee(s) field in the flow? Are there any formatting or structural requirements to properly reference a group in this field?

Is there anyone noticing smart/curly quotes in Box Notes? I don’t like them, and I’ve ensured it’s not being caused by my OS or web browser, but they are now appearing in my Box Notes if I manually type a single or double quote.

I am using BOX with a personal account. I cannot use a credit card, so please tell me how to pay for BOX usage fees by bank transfer or other means.

Hello--title says it all. Trying to figure out what my largest files are in my organization’s entire Box account. Is there a way to sort so that I can see my largest files at the top? 

Hi, what do you use as a Box Tools alternative for Linux (I use fedora) to work from LibreOffice on a word document shared on Box?Thank you!

Hi,I am moving to a different company who also uses box. My account of box will be deactivated as I will not longer get access to the email.Is there a way to transfer all the files and folders in my previous company to my account of the new company? Thank you!

I cannot access to the folder which was invited by another user.I asked him to invite me three times, but I could not see the folder.Please tell me how to fix it.

アカウント設定→アカウント→認証にある「パスワードを作成」から設定をすると「パスワードの変更中に問題が発生しました。」というエラーが出て設定ができません。解決方法を教えてください。

I and some staff in company received an email this year from boxteam@customer.box.com asking me to verify my email preferences. Could you please confirm whether this email is legitimate and if I need to take any action to verify my preferences? Thank you for your assistance.