End User Forum

Employee has left IBM.  Please transfer ENTIRE Root Folder of this link to me https://ibm.ent.box.com/folder/320252296470 - kindly create a ticket if needed, as I am unable to see the section to create a ticket. Thank you.   

We often have file requests from external users and we currently use email (for non-sensitive files) or go through the process of uploading the file, creating the link, and sending an email with it.  This process can be time consuming so we wanted to stream line this process so that it could be as simple as sending an email for our internal users.We thought perhaps Relay would be the answer, but it does not appear to be able to do what we want.Our thought process was we set a link up that allows our internal users to upload a file.  The upload contains a form with metadata like the recipients email address and a comment (to be included in the body of the message).  We were hoping to be able to create a shared link to the file (possibly with a password that we could make part of the form) and to automagically create and send the link to the supplied email address. If the password could be utilized, perhaps send a second email with the password.It looks like Relay only supports adding co

I am using my company box storage.. but i can’t store my files (bill paid)

I somehow managed to have two accounts for a long time and finally shut down/deleted one of them. I was going to link the email from the deleted account to the account I kept, but the message I’m receiving is that there is already an active account with that email address. How can I make this work?

 ご協力をお願いしたいです。無料ユーザーです。誤って重要なデータを削除してしまいました。ゴミ箱からも削除しました。有料会員になれば復元できますか？もう1週間近く経ちました。 

Hey! Hope all is good, we’re encountering some issues uploading folders/files to box.We work with photoshop, our working files automatically generate a folder with the assets designed. We’ve been noticing that since using box some assets are not being generated and the issue seems to be related to the path (see image attached)After asking Ai about this issue, and it said: Because Box folders are mounted as network drives on Mac (under Locations in Finder), the full file path can become very long. macOS has limits on file path length, so when the combined folder and file names exceed that limit, the error appears. Do you know how to fix this?

I just accepted Enterprise but need to segregate my non-org existing files. As I hit accept I noticed something about personal account. I need to keep the existing content separate from the org content.

Hey! Hope all is good, my peers have been encountering an issue with box showing a red exclamation point when trying to upload files. They tried retrying the action, but it didn’t work.  When trying to upload the same documents via browser, this pop-up appeared: She removed the word “Store” from the folder and it worked. Can you explain why this happened?

Hi,Not sure if this is the right place, I really like Box Notes, but it's kind of difficult to navigate when there are many notes on the left pane, I haven't found a way to filter or display notes based on collections, tags, types or similar, so I have to go over and read every note title to pick the one I was looking for. This could be me, missing some info on how to do it, or an interesting feature request

Hi My colleague Gary Loebner, is a sole practitioner as myself invited me to look at statements of a client he  transferred to me.  I would log into his box and view the statements. my work email is a*****@*****.com ( this is my real work email )  I got my own free box account so my admin assistance can assist me. This is under my other google other email had to be used because my work email was not working on this Box or the other Box. To share with my office admin I log in as j*****@*****.com. So I want to be able to use my email a*****@*****.com to see Gary ‘s info but I cannot not nor can I log in on the other Box.  Thanks, Joanie Ambrosio

Hi,Do you know if there’s a way that the user who assigned a task to another user, can also marked it as completed? Some users complete their tasks, but don’t change the status. Thanks! 

When I login in I am no longer attached to the group I was signed up under. I can’t access files or upload files they need.

When I shared a file recently, Box asked the recipient to sign up for an account to view and edit that file. Is there anyway I can get around this? 

I recently started to run my own consulting, while employed full time. I have been using Box professionally and personally for many years. Now, I want the Business account for my personal account (bc of the features) -  but don’t need three accounts?! Will that ever change?

When I try to sign on with my correct email address of <personal information redacted> I receive the message telling me it is an incorrect email address. I think I must have put in the wrong email address when setting up account. I think i put in <personal information redacted>. How do i correct?

I need to send files to people outside of my organization.  How do I do that using BOX.  The notice when I try says that I am unable to send files to certain  Addresses and off site addresses due to security concerns with email addresses even though they are certified email addresses

Hi, I inadvertently added a misspelled word to the Box note dictionary. How can I remove the misspelled word from the dictionary?Thanks. 

Hi, i am using HP Envy laptop with Google chrome and home based wifi. I have been invited by a paid user to access some folders in the company. When i log into my account i see a blank screen.

how can I see the list of the full universe of folders that I'm own in box and also the people that have access into these folders?I want to avoid to go folder by folder

I uploaded a pdf file and when I try to open it I get this notice. I have adobe reader x or later. Any advice? 

I WANT TO UNSUSCRIBE AND THERE IS NO BUTTON. I HAVE SENT AN EMAIL AND NO RESPONSE. 

Hello, I sent a request for signature and stamp, but the stamp sometimes:is below the signature (which is not allowed) covers the signature with blank white page

We have a business plus plan which should include unlimited storage but in one specific folder, we are getting hit with this message. We are also unable to upload new files as it is saying “Account Storage Limit Reached.” What is going on? Are there storage limits for specific folders?   

Dear Box Support Team,I hope this message finds you well.I heard during a user training that Box imposes a limit of 1 PB (petabyte) per user (owner). However, I could not find any mention of such a per‑user limit in the publicly available documentation.Could you please confirm the following:Is there a maximum storage allocation of 1 PB per user (owner) in Box?   If such a limit exists, could you kindly share the official documentation or specification that details this restriction?Thank you very much for your assistance.  Boxにおいて、1ユーザー（所有者）あたりの所有できるストレージ容量が最大1 PB（ペタバイト）までという話を聞きました。  しかし、公開されている公式ドキュメントではそのような所有者単位の1 PB制限について記載を確認できませんでした。そこで、以下についてご確認させていただけますでしょうか：・Boxのユーザー（所有者）あたりのストレージ容量上限は1 PBなのでしょうか？  ・そのような制限が存在する場合、該当する公式資料や仕様書をご教示いただけますと幸いです。

I was added as the 3rd user to a business plan but my account is only a personal account.  I tried to upgrade and it said to submit a ticket