Hi,
For one of our employees, he recieved an email stating that his payment method for Box was declined and it came from a [removed by moderator] email address. However, it still seemed like a phishing email, so we looked into it further and it was sent from an AWS IP Address instead of a Box Domain IP address.
So I wanted to see if it was possible to talk to somebody from the Box Security Team to see if they could verify this email.
👋 Hi
Billing-related automated emails (e.g., payment confirmations or declined payment notices) are sent to the registered Bill To contact. If your employee received one, our Billing Team can verify whether the email truly came from Box.
To investigate further, please email our Billing Team at billing@box.com. Kindly include:
This will help us confirm whether the email matches the Bill To contact and also check the account status.
In the meantime, for security purposes, please avoid clicking any links in the suspected phishing email.
If you have any other concerns, don’t hesitate to reach out. We’re here to help!
Hi
Experiecing something similar. Can you confirm if the following email legitimate?
billing@box.zendesk.com or should they come via billing@box.com.
Thanks,
Hi
One of our official support emails is billing@box.com, which users can contact directly for billing-related questions. You may see messages coming from billing@box.zendesk.com, and this address is used for automated notifications and replies when you have an open support ticket with Box. Rest assured, this is legitimate and safe to interact with.
For future reference, if you ever receive an email from Box and aren’t sure what it’s about, feel free to reach out to us and we’ll gladly verify it for you.
Thank you so much for your time, and stay safe always.
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