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Hi

 

My colleague Gary Loebner, is a sole practitioner as myself invited me to look at statements of a client he  transferred to me.  I would log into his box and view the statements. my work email is a*****@*****.com ( this is my real work email ) 

 

I got my own free box account so my admin assistance can assist me. This is under my other google other email had to be used because my work email was not working on this Box or the other Box.

 

To share with my office admin I log in as j*****@*****.com.

 

So I want to be able to use my email a*****@*****.com to see Gary ‘s info but I cannot not nor can I log in on the other Box. 

 

Thanks, 

Joanie Ambrosio

 👋 Hi ​@Joan Ambrosio, welcome to the Box Community!

 

An email address can only be linked to one Box account (this applies to both primary and secondary emails). Your work email is already registered with Box, and both your email and your office admin’s email are associated with two separate Box accounts.

Note: For security reasons, we’ve redacted those email addresses.


When logged in with your office admin account (where you can view the client’s statements), you might consider inviting your work email as a collaborator on those files. Alternatively, you can use the shared links feature to view and download the statements as needed.


This would allow you to log in to Box using your work email, but please note that you’ll only have access to your own content and any files or folders you’ve been collaborated on—not Gary’s account information.


If you’re having trouble logging in to your own account, you can reset your password here: https://app.box.com/reset.

 

If you have any other concerns, feel free to reach out. 😊

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