End User Forum

I am a lawyer and a few folks at my firm started using Box a week or so ago on a trial to see if it would be a good for the firm. However, I was unable to sign up with my [removed by moderator] , so I used my [removed by moderator] . After looking into it further, I discovered that years ago a paralegal (no longer with the firm) setup a Box account with my [removed by moderator] , but under her name, in order to receive some [removed by moderator] securely. I was able to reset the password on that account, but could not change the name and therefore could not link it to my trial account. To try and fix this, I deleted that ( [removed by moderator] ) account. This did not fix the issue, so I am still stuck with my [removed by moderator] on the Box account linked to my firm, which is not a good solution.Any ideas how to resolve this?

Although I'm a premium subscriber, I'm seeing only editor and viewer level permissions which allows users to download. I want my collabotors to have only preview permission. They should not be able to download. Where to get this level of permission activated. 

Is there a way to send a file by e-mail (Outlook) to dedicated Box folder?

Hi,I was wondering if anyone knows how to link box with spyder? Thank you, 

Hi there, I need to share a link with many people outside the company. However, the "Non-private custom URL" setting is disabled (greyed out) in my sharing options.Could you check if there’s a restriction on my account or if you can enable this for me? Thanks!

We know how quickly your Box Drive can fill up with files and folders, especially when you’re collaborating across multiple projects. That’s why we’re excited to introduce a new way to stay organized: the ability to hide files and folders in Box Drive! 🗂️ What does this mean for you? Declutter your workspace: Curate what appears in Finder (Mac) or File Explorer (Windows) so you only see what matters most. Safe & secure: Hidden items remain in your Box account, fully preserved and always accessible from Box.com. Searchable & available: Even if hidden, your files are still searchable in Box Drive. Personalized control: Hiding is personal and device-specific—it doesn’t delete content, change permissions, or affect what your collaborators see.  This feature lets you streamline your view, tidying up your digital desk so everything you need is there—without the clutter.Learn more about how to use this feature:👉 ​​Hiding files and folders in Box Drive  Questions? Post your rep

This week we’re spotlighting the latest Hub innovations that make finding answers faster, easier, and more accurate. In today’s digital workplace, critical information is often buried across thousands of folders, leading to search fatigue and lost productivity. Box Hubs solves this by creating a curated single source of truth without duplicating files. By integrating Box AI directly into these portals, we enable users to query vast amounts of trusted content and get accurate answers in seconds. In case you missed it, here’s some of the latest features on Hubs: Pages in Hubs: Build complex knowledge sites with dedicated pages for different topics Link previews: Display link previews to Box content and third party content like YouTube, Figma, and more Change notifications: Send change notification emails to keep collaborators up to date on the Hub Hub AI chat embedding: A game-changer for developers—embed the Box AI Q&A chat widget directly into third-party websites or apps.  A

Regarding emails sent to everyone from Box, I want to add line breaks in the email body. Please tell me how.

How can I either Remove Box AI from my toolbar at the right or at least move it so that it is not defaulted to the top and forcing me to click on comments for every file. I get it, AI is your new fancy gizmo, but it’s utterly useless for me and my team. Box is a storage solution first and foremost, don’t force me to use the AI tool.

Is there any way to provide a single Box link to end-users so that they can download files & upload files without a Box account?Right now it looks like we have to use 2 links to do that:To share documents to allow others to view and download content that you send to themBox Shared Links:https://community.box.com/t5/Using-Shared-Links/Creating-Shared-Links/ta-p/19523 To share a link where users can upload files intoBox File Request:https://support.box.com/hc/en-us/articles/ [removed by moderator] -Introducing-Box-File-Request

I’m trying to prevent what appears to be an authorization or syncing issue: sometimes, a file gets automatically duplicated by Box with one of my email addresses appearing in parenthesis after it. I and I alone access this file from multiple different devices---and sometimes by a different email address or login (that I also own). How do I let Box know which email addresses are authorized to be able to access the same file? It’s not clear to me where in the Settings I would need to go to do this. Note that I close the file each time that I use it (regardless of which email address I’m using at the time), so I don’t believe it is a timing or syncing conflict issue). Thank you.

HI, I’m looking to download a folder in the trash bin and it wont let me restore it due to the overlimit storage. I want to download the folder before it gets deleted. Can you assist me- It is schedule for full deletion on the 22nd of this month.

I have been a video that is 15 hours long.  I can only view the first 10 hours and then it stops.  How can I view the rest of it?  

BOXでデータを共有していたのですが、相手が辞めてしまったみたいでデータが無くなって見れなくなった。データをダウンロードする方法はありますか？ I was sharing data on Box, but it seems the other person has left the company, and the data has disappeared and can no longer be viewed.Is there any way to download the data?

My program manager has sent me an invitation to share his folders on BOX. Also an associate has shared some files in another folder for another effort. Last week I was able to get access to the associate's folder however I was not able to get access to my Program manager's. I couldn't set up a second box account based on my email address associated with my PM’s invitation.  I tried using both email addresses my PM associates me with.

I created a folder and am trying to add someone as a collaborator (editor). When I send the invitation, I immediately get an email message saying that he has accepted the invitation, but he hasn’t. When he tries to log in using the link, it wants him to create a new account and pay for it. What am I doing wrong? Thanks!

When I click on ‘details’ of a file at the bottom under Metadata is says There was an error loading metadata.What does that mean

Hello!I am currently a Free user but am considering upgrading to Personal Pro.If I upgrade, can you confirm that my new 5GB file size limit will apply to collaborators (Free tier) when they upload to folders I own?Additionally, will these uploads count toward my 100GB storage quota instead of theirs?Thank you!

Last year there was a functionaliy BoxUtils that was able to generate such report.Is show all names and to which files they have access to and what type of access. This eliminates the need to access folder by folder to see this which is not efficient.Does anyone know how to run such report? thank you

Hi, For one of our employees, he recieved an email stating that his payment method for Box was declined and it came from a [removed by moderator] email address. However, it still seemed like a phishing email, so we looked into it further and it was sent from an AWS IP Address instead of a Box Domain IP address.So I wanted to see if it was possible to talk to somebody from the Box Security Team to see if they could verify this email.

Is the Box website service working properly right now? I can't connect to the webpage.

Hi Everyone,We have a situation where 4 users in our organization were using Box accounts under an Enterprise License, which expired at the beginning of December 2025.Since then, Box has locked these 4 accounts. We can still log in, but we cannot access any data.My vendor has been trying to help by submitting a ticket and sending daily emails to Box Support with the subject line:“Urgent! Box Product Support - Update on Case #3465535”However, we haven’t received any response for about 4 days now.I’m new to Box and wanted to post this here in hopes someone can guide us on:How to reactivate the accounts after the license expired Why it seems so difficult to get timely supportThank you in advance for any help!Nhat Le

Is there a way of adding the folder description to all the files inside. Or is there a way of selecting ALL files in a folder to have the same description. I need all my files to have the same description, however I have 100’s.It is taking a long time to copy, paste then click next as they are all large images. Thank you

Hi I would like boxes to autofill with information Box already knows (like signatory name) when using Box sign. Currently I have to type this all in manually before sending for signature. This is a big sticking point for not moving away from another signature service as it really slows us down. I see an article on how to do this in SalesForce but why not within Box?