End User Forum

I’m trying to prevent what appears to be an authorization or syncing issue: sometimes, a file gets automatically duplicated by Box with one of my email addresses appearing in parenthesis after it. I and I alone access this file from multiple different devices---and sometimes by a different email address or login (that I also own). How do I let Box know which email addresses are authorized to be able to access the same file? It’s not clear to me where in the Settings I would need to go to do this. Note that I close the file each time that I use it (regardless of which email address I’m using at the time), so I don’t believe it is a timing or syncing conflict issue). Thank you.

HI, I’m looking to download a folder in the trash bin and it wont let me restore it due to the overlimit storage. I want to download the folder before it gets deleted. Can you assist me- It is schedule for full deletion on the 22nd of this month.

I have been a video that is 15 hours long.  I can only view the first 10 hours and then it stops.  How can I view the rest of it?  

BOXでデータを共有していたのですが、相手が辞めてしまったみたいでデータが無くなって見れなくなった。データをダウンロードする方法はありますか？ I was sharing data on Box, but it seems the other person has left the company, and the data has disappeared and can no longer be viewed.Is there any way to download the data?

My program manager has sent me an invitation to share his folders on BOX. Also an associate has shared some files in another folder for another effort. Last week I was able to get access to the associate's folder however I was not able to get access to my Program manager's. I couldn't set up a second box account based on my email address associated with my PM’s invitation.  I tried using both email addresses my PM associates me with.

I created a folder and am trying to add someone as a collaborator (editor). When I send the invitation, I immediately get an email message saying that he has accepted the invitation, but he hasn’t. When he tries to log in using the link, it wants him to create a new account and pay for it. What am I doing wrong? Thanks!

When I click on ‘details’ of a file at the bottom under Metadata is says There was an error loading metadata.What does that mean

Hello!I am currently a Free user but am considering upgrading to Personal Pro.If I upgrade, can you confirm that my new 5GB file size limit will apply to collaborators (Free tier) when they upload to folders I own?Additionally, will these uploads count toward my 100GB storage quota instead of theirs?Thank you!

Last year there was a functionaliy BoxUtils that was able to generate such report.Is show all names and to which files they have access to and what type of access. This eliminates the need to access folder by folder to see this which is not efficient.Does anyone know how to run such report? thank you

Hi, For one of our employees, he recieved an email stating that his payment method for Box was declined and it came from a [removed by moderator] email address. However, it still seemed like a phishing email, so we looked into it further and it was sent from an AWS IP Address instead of a Box Domain IP address.So I wanted to see if it was possible to talk to somebody from the Box Security Team to see if they could verify this email.

Is the Box website service working properly right now? I can't connect to the webpage.

Hi Everyone,We have a situation where 4 users in our organization were using Box accounts under an Enterprise License, which expired at the beginning of December 2025.Since then, Box has locked these 4 accounts. We can still log in, but we cannot access any data.My vendor has been trying to help by submitting a ticket and sending daily emails to Box Support with the subject line:“Urgent! Box Product Support - Update on Case #3465535”However, we haven’t received any response for about 4 days now.I’m new to Box and wanted to post this here in hopes someone can guide us on:How to reactivate the accounts after the license expired Why it seems so difficult to get timely supportThank you in advance for any help!Nhat Le

Is there a way of adding the folder description to all the files inside. Or is there a way of selecting ALL files in a folder to have the same description. I need all my files to have the same description, however I have 100’s.It is taking a long time to copy, paste then click next as they are all large images. Thank you

Hi I would like boxes to autofill with information Box already knows (like signatory name) when using Box sign. Currently I have to type this all in manually before sending for signature. This is a big sticking point for not moving away from another signature service as it really slows us down. I see an article on how to do this in SalesForce but why not within Box?

Seems that every time I find a way that might work, box changes everything. As I understand it, none of this will work: any kind of ftp, webdav, box drive, rclone. I think there are utilities people have created, but none of those work anymore.Also, box.com no longer works as external storage with Nextcloud.Just hopeless? 

HI,after copy the box link , i can only got the box link after paste it.but my friends can paste the link as the box name , which can easily see what the link ralated .does any one knows how to set this function?thanks in advance

I'm sharing a box drive with a friend,I'm the only one who cannot delete or rename files or folders, and I can only add files.When viewed on the web, I don't see a menu for deleting files at all, and even in the desktop client, files revert back to their original state after being deleted or renamed.How can I get things back to normal?

Hi, How to make my Microsoft word file that can be edited without logging in to Box account? If I created the sharing link, then I can open the link anywhere and edit the file or the person that i share the link can edit the file without logging in? Any  help on this? Thank you

I have a new company cellphone and I tried to install the app but it said I am not able to. do you have any tips??

Are there any limitations in using shared links for non-Box users?I have created a document with about 800 shared links in Box. I am a small user in the free area, number of data is just above 6GB devided over >800 files in about 10 folders. This database is built in about 5 years. The shared links are for the files, permissions for people with the link, they can read and download.Up till last week it worked fine, but suddenly downloads do not work anymore. Not for myself when I am not logged in not for people from Australia, England and France...to mention a few.The people who use it are for instance Facebook users with no Box account.

I cannot get rid of this upload error notice that sits on top of everything in the lower right side of my screen.  How do I get rid of this obnoxious notice?   

サインアップの際、「処理中に問題が発生」の表示が出て、サインアップが完了できませんでした。再度同じメールアドレスでサインアップを試みますと、「無効なメールアドレス」と表示され、サインアップができなくなりました。初めに「処理中に問題が発生」のエラーが出た時、VPNを通じてでの操作をしており、もしかしたら、メールアドレスの登録が中途半端に残ってしまっていると想像されます。対処方法を教えてほしいです。

Can someone please confirm if my teammates need to purchase box subscription of their own in order to access the link shared with them or is there any workaround.When they are trying to access the link they are getting the below error.

Has anyone figured out how to add a note during a SIGN routing?  We want to add a simple note during the routing of a SIGN document(s) that adds a simple note to someone down the routing line.  How do we add a note without completely cancelling and resending the SIGN package?

Hello, I have completed the form below twice and I still have not received any email responses about my next steps for joining the beta box rive with ARM support.https://docs.google.com/forms/d/e/1FAIpQLSdRPNpQzMTDND8Y3wQ4aYGeCGwUeXsB-pVN3efE2IIBBb4b7w/viewform