Support Forum

I have a Windows 11 machine and the right click make available offline is not showing. I have Windows 10 machines that work perfectly. And yes, I am running Box Drive, not Dox Sync. What is the fix?

Owner of Box left the company, how do we change owner to someone else in the company? Please advise, happy to send over the email, we are unable to log in and get the data since we have new email addresses from the company when it was merged with our sister company.

The contract type of the plan is Enterprise plan. When I try to upload, the message "Account Storage Limit Reached" appears and I cannot upload the file. The administrator changed the settings in the management console, but the changes have not been reflected. Please take action.

I used to be able to search for a file/folder/doc on the search bar and it would search all folders.  Now I have to choose between "everywhere" or the current folder I am in.  Why did this change?  Do not like it.

My box folder does not sync new files and I get a message that my quota is exceeded. In my account, it says that I've used all my box space (100gb). However my synced box folder is only 92gb. How can I fix this? Thank you!

Hello.  A client cannot seem to be able to view and download files on box. her email is <personal information-redacted>   Please advise if you can check this and provide me with any information to help remedy tis issue. thank you,  Barbie Bell

I am unable to change my admin accounts primary email address. a co-admin has made me co-admin account as a work around. Need help correcting the primary admin account.  

Employee was working on a file in shared area and sent a link when leaving.  None of the files in the account were modified recently, wondering if Box support can determine the name of the file from the link:  https://urbanorg.app.box.com/s/egwne948ib0g28xf0s3nmzk7hx7swb3d Thanks in advance, Joe Busch <personal information-redacted> Urban Institute

Hi,   I'm the manager of Sarah Teitz (Already left GE). She left a link to her box folder which I can't access:  https://gehealthcare.box.com/s/yh5ljin2lyq47squ5y9fcwk8aall56xz   Can you please assist?   Thanks, Ran

We’ve been experiencing issues with opening documents/files with Box. We have already been to manually reset Box Drive; referred to previous FAQs, delete the registry entries and specific folder, uninstalled and reinstalled the program. However, the problem remains unresolved. I contacted in this community the other day as instructed by the Co-administrator, but the only thing that advised to happening was the uninstallation manual, so the Co-administrator is very dissatisfied with the solution you provided. We hope that appropriate action will be taken in this time.

Hello, pleaase, I need to change my Default Email Address. How can i do it ? Thank you, Martin.

I posted yesterday and still don't see it. Do trial accounts get help trying the platform? I'm trying to add a user that already had a free account but not with an enterprise.

Even if you delete files, the storage capacity will not be restored.How can I restore my storage capacity?

I just upgraded my account but still seeing "Account Storage Limit Reached" — unable to add new files.

We created box with external member, external member uploaded files and is visible at his end. I can not see those files at my end, I have editor access and can see only file I uploaded and on screen shot of external member I can see my file as well as other files he uploaded.... Please advise if I need to make some changes at my end

One of our users has deleted a file that had a shared link. However the shared link for the file still works even after the file has been deleted. Is there anyway to fix this? We would like the file to be not available to anyone.  

Hi Good day, we have an issue regarding the 2FA, our user has tried to login to the BOX but it will redirect to Authenticator or 2FA, he forget to set up the 2FA for the time being, how can he/she request to reset his/her account to activate the 2FA. 

Received message that Box Driver did not update and requested I submit my logs which I did.  What else needs to be done?

Hi Box,I created a user account via Google Single-Sign-On, in compliance with my corporation's security policies, and now I am unable to access files shared with me by another corporation. The files mandate a password policy, and reject my account as it has no password, thus failing to meet the password policy. However, the real problem is I cannot set a password either, Box.com gives an error message every time I try to set a password.This problem has been reported before, it is identical to e.g. https://support.box.com/hc/en-us/community/posts/19833068412307-Cannot-set-passwordWhat can I do to fix this and access the files shared with me?Thank you!John

Hi, I’m encountering an error when trying to add my personal email address to my account. Could someone assist with this? Error says: There was an error while trying to add *********@gmail.com to your account. Thank you!

webhook calls triggers to the file upload event on the same file repeatedly even if we removed the file to the another folder . 

I received an error on file upload stating that the file size is too large.I want to stop uploading files.Do you know how to do this? ファイルのアップロードでファイルサイズが大きすぎるというエラーが出ました。ファイルのアップロードを中止したいです。方法は分かりますでしょうか。

Hi Box Support Team,  I received an invitation from collaborate and I clicked on the link in the invite, but I don't see the collaborate's folder.Could you please help me to solve this issue. My Box account <personal information-redacted> Thanks and Best Regards,  

During the 2 step verification process. QR Code box, after choosing my email or phone number, both show as invalid. Which doesn't allow me to open the invite folder. Please help.

Is it possible?