email notifications stopped

Same issue here, I have my account set up to notify me when files are added/deleted within any folder/subfolder, and this functionality worked until just recently. I am no longer receiving notifications when files are added, but I did receive a deletion notification. I've confirmed that my account settings have not changed, my email settings have not changed (still received deletion notification, nothing in spam/junk folder). Is this a known issue being addressed?

Yup same issue here.

Hi there, 

Welcome to Box Community and I'm here to assist! 

You may complete these recommended steps for email notifications to help you address the issue.

In addition, for folder specific level issue, when email notifications are applied in the Folder Settings, it will be the default email notifications for all files in the folder and subfolders. Please note that you cannot trigger email notifications to yourself for actions you triggered.

Hope it helps! 

I believe that Box is currently experiencing a known issue with email notifications not working. I have an open support ticket with Box about this. Therefore I do not believe your troubleshooting steps will help as I believe this is a Box-side issue.

We are having the same issue and we get the generic check your spam filter or junk folder from support. I'm in the IT department and I don't even see the emails from box hitting our servers at all. The notifications are working for everyone else but this one person. They have confirmed the email isn't on the bounce or suppression list. What a pain. :\

I agree with Patrick - our organization is seeing the same thing and we're getting no response from Box.

Same issue here, noticed a few months ago I’m no longer receiving email notifications.  All my settings are the same, no emails in the junk/spam folder either.

I’m also having the same issue. I stopped receiving notifications on June 18th. I double checked my settings, and nothing has changed so I’m not sure what’s going on. 

Open up a support ticket.  I did a couple of days ago and they fixed it so that it is now working correctly.

It turns out my email account was added to their ‘email suppression list’. This typically happens when a user’s email client repeatedly hard bounces their emails back to their server. Although my email account has been active this whole time, I suspect I got added to the list because I had an ‘out of the office’ message set up for about 6 weeks and their emails were being sent back.