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Question

Primary Email

  • July 1, 2025
  • 1 reply
  • 103 views
J

I cannot change my email in my account. It keeps throwing up an error. 

 

There was a problem updating your primary email.

 

I cannot update primary.

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • July 2, 2025

    Hi ​@jockb, 

    Welcome to Box Community, and we’re here to assist you with updating your email address!

    For more context, could you attach a screeshot of your error while changing your email address? 

     

    We look forward to your reply! 

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