Dear Team，
I cannot open files in the Box folder using Excel, and the following error message appears. And it takes a long time for Excel to read the file, and finally Excel will get stuck.
I tried to reinstall Box and repair Microsoft 365, but the same error message still appears.
Hi
Welcome to Box Community and we’re glad to assist!
I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch.
Thanks for posting and we look forward in getting this sorted out very soon!
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