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Hi

This has started to happen and is causing me a big problem.

In Box Drive I can’t rename documents, it just reverts back to the original name.

Also, and maybe even more problematic, when I try to open certain files, pdfs, it opens a new window of an msn home page, not the pdf I’m wanting to see. It does not do it to all pdfs. In Box Live though, it lets me rename documents and when I click on the same pdfs, they open fine, so the issue is in box drive I think/or that and my laptop linking with it but this has never happened before. 

Help would be much appreciated asap please.

Thank you

Emma

Hi ​@Emma Shaw

Welcome to Box Community, and we will be assisting you with your Box Drive issue(s). 

Before we proceed in troubleshooting, what is the current version of your Box Drive Application and your Operating System?

 

We wait for your reply! 

 


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