Dear Box Support Team,

Hope this email finds you well.

We are currently experiencing an issue when signing in to Box, which prevents access to files.

Issue Description: After successfully entering the username and password on the Box sign-in page, the browser immediately displays an "Page Not Found" error message, and the user cannot access any content. Clicking on "All Files" also results in the same error.

Actions Taken:

• We have cleared the browser cache and cookies, but the issue persists.

• The user's Box account permissions were completely removed and then re-invited.

• Upon re-invitation, a password reset was performed, and the user is able to sign in; however, the screen after sign-in consistently shows the "Page Not Found" message.

Problem Details: This particular user previously had permissions for the same Box folder. These permissions were later removed. After several months, the user was re-invited to that Box folder. Although a password reset allowed successful sign-in, the user's screen immediately displays "Page Not Found," and they cannot access any content within Box.

Could you please provide specific steps to resolve this issue?

We appreciate your prompt attention to this matter.

Thank you,