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Dear  Team,

I can't open Excel files in the Box folder, I get the following error message and Excel loads for a long time on startup and eventually Excel gets stuck.

Excel files on the local disk can be opened normally. I reinstalled the Box client and did a fix for Microsoft 365, but the error again.

My computer is Windows 11.

Can you please help me to see what the problem is?

Hi ​@Nero Liang, 

Welcome to Box Community, and we’d love to help fix your error with the excel file. 

 

To assist you, let’s begin with the following troubleshooting steps: 

  • Has it ever worked before? 
  • How many users are affected as we speak?
  • Is this a recurring error in all excel files, both owned and collaborated?
  • Is this an error isolated for excel files only or all file types?
  • Please ensure that you’re accessing the file through a supported browser.
  • Please access the Box.com in your alternate browsers, machine and network connection then try again. 
  • Clear your cache and cookies.
  • Try downloading the file locally and open it, see if the same error occurs. 

 

We look forward to your reply! 

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