Confirmation email has expired

👋 Hi ​@kazuma, welcome to the Box Community!

Once your confirmation email has expired, we are unable to resend a new one. However, you can reset your password to complete your Box setup.

To reset the password for your Box account, follow this process:

1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
2. Check your email, you will receive an email with a link to reset your password.

• • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

Thanks, and have a great day! 😊

I cannot confirm my e-mail address due to the link being expired.

Hi ​@Rie Inoue, Welcome to Box Community and thanks for joining this thread. 

To complete your account setup, you’d have to set the password in your account and since your confirmation link has expired, please generate a new link through password reset. 

The email verification linked expired. There is no admin to resend the link and I already tried resetting my password.

👋 Hi ​@Shay2929, welcome to the Box Community! I’ve moved your post to this topic.

It shows that your email is already confirmed on our end. There may be a delay with the verification, but you should now be able to log in to Box at http://app.box.com/login using your email and password.

If you encounter an error, kindly try clearing your cache, using a different browser, or accessing Box in incognito mode.

If the issue persists, please don’t hesitate to reach out to us. 😊