Box Support Team, A user can sign in to Box but encounters a "Page Not Found" error when trying to access a shared Box folder.The user is set as an Editor in the collaborators list, so the folder should be shared.We've tried the following troubleshooting steps without success: Resetting password and signing in again Clearing cache and signing in again Removing and re-granting Box permissions Signing in from a different PC We need help resolving this issue so the user can view the Box folder. thank you

"Page Not Found" Error for Shared Box Folder Access

Box Support Team,

A user can sign in to Box but encounters a "Page Not Found" error when trying to access a shared Box folder.

The user is set as an Editor in the collaborators list, so the folder should be shared.

We've tried the following troubleshooting steps without success:

We need help resolving this issue so the user can view the Box folder.

thank you

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