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Question

Box drive cant be uninstalled, neither new version getting installed

  • July 1, 2025
  • 2 replies
  • 303 views
A

Hi, it is sudden that my box drive disappeared from my desktop, and is also not getting uninstalled from appwiz.cpl, i have downloaded the new version of box drive and tried to reinstall but that also doesnt proceed please help here.

      2 replies

      Pouncysilverkitten

      Heya - Microsoft has a tool that will help uninstall things that don’t want to be uninstalled.  Usually works like a charm.  We have had to use it in the past to remove old versions of Box Tools so I imagine it would work fine here as well.

       https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

      Be excellent to one another...
      Rona Box
      • Rona Box
      • Community Manager
      • July 2, 2025

      Hi ​@abhishekvyas9, 

      Welcome to Box Community, and we will be assisting you with your Box Drive issue. 

       

      Before we proceed with any troubleshooting steps regarding the missing Box Drive App, I have a few questions for you, 

      • What is the Operating System running in your machine? 
      • Is Box Drive still visible in your Control Panel> Programs & Features?
      • Did you managed to fully uninstall Box Drive in your machine prior your new install? 
      • Also, what is the error message while reinstalling Box Drive? Please attach a screenshot if available. 

       

      We look forward to you reply! 

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