I’m my company’s admin. One of my users is being prompted for his 6-digit code for the MFA. He has no recollection of setting this in any Authenticator app. He used box last week without issue and has a urgent need for it this week.
How can we get his MFA removed, at least temporarily so he can login and gain control of his account again?
Hi
Welcome to Box Community, and we will assist restoring your user’s Box access!
To give you more details on how the user’s Multi-Factor Authentication will be disabled, I submitted a support case and a member from the Box Product Support team will reach out through email.
Please keep an eye out! We hope to get this sorted out soon.
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