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Question

infected files?

  • June 24, 2026
  • 1 reply
  • 70 views

Hi,

recently my Windows 10 machine was infected with a trojan virus. I reset the system such that the files were retained, but the OS and other software were reinstalled by way of using the “reformat system” function (Start > Settings > System > Recovery). 

Based on the performance of my reformatted computer, it seems like the virus is no longer there. However, I’m still remaining vigilant about it. 

My concern is about uploading potentially infected files to my box account. Is this something that I need to worry about, or does Box have software measures in place that will deal with any potential threats uploaded by customers?

And then a second related question is if it’s possible to download a previously infected file that was uploaded? In other words, I’m trying to avoid re-infecting my computer.

Thank you.

1 reply

Rona Box
  • Community Manager
  • July 1, 2026

Hi ​@Eric1290

Welcome to Box Community, and we’re here to assist! 

It indicates that you have already collaborated with one of our team members, and please keep an eye out. Our member’s already working on your case and we will reach out to you as soon as possible. 

 

Thanks for posting!