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The selected item/s exceed the download size limit

  • July 7, 2026
  • 2 replies
  • 41 views
K
  • K_T
  • New Participant

Hi,

Since yesterday, I have been receiving the following error whenever I try to download files from Box:
"The selected item/s exceed the download size limit."

In the past, I was able to download much larger folders without any issues. However, since yesterday, Box no longer allows me to do so.
This appears to be related to a specific folder and sub-folders, where I’m co-owner and the size of folders is smaller that 10GB. For other folders I am not experiencing the same issue. It looks more like an administrative restriction or a change in the download limits applied to my account (Enterprise Advanced).
Could you please advise how to resolve this issue?

Best answer by Rona Box

Hi ​@K_T, 

Welcome to Box Community, and we’re here to investigate on your download limit. 

 

You’ve encountered this limitation despite having Enterprise Advanced account because you’re downloading files owned by another user.

You can confirm if by reaching out to the folder owner. Have this user check his/her download size limit, that is by the way equal to upload size limit. For more information, please checkout this article. 

 

We hope that this reply has been helpful to you! Feel free to reply if you have additional questions. 

    2 replies

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • July 7, 2026

    Hi ​@K_T, 

    Welcome to Box Community, and we’re here to investigate on your download limit. 

     

    You’ve encountered this limitation despite having Enterprise Advanced account because you’re downloading files owned by another user.

    You can confirm if by reaching out to the folder owner. Have this user check his/her download size limit, that is by the way equal to upload size limit. For more information, please checkout this article. 

     

    We hope that this reply has been helpful to you! Feel free to reply if you have additional questions. 

    K
    • K_T
    • Author
    • New Participant
    • July 8, 2026

    Hi Rona,

    Thanks for the response.

    I don't believe this is related to the folder owner's upload/download limit. The owner of the affected folders has the same license type and limits that I do. In addition, I can successfully download other folders owned by the same user that are of a similar overall size.

    Based on my testing, the issue appears to occur only when downloading folders that contain more than 100,000 files. Folders with fewer files download successfully, while folders exceeding that threshold consistently return the error: "The selected item/s exceed the download size limit."

    This makes me think the limitation may be related to the number of files in the folder, rather than the total folder size or the owner's account limits.
    Is there a documented or undocumented limit around download operations for folders containing more than 100K files?

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