I need Box Product Support help, but I cannot find any working way to submit a support ticket from my account.
Problem: I am signed into the same Box email address on two devices. One device shows all of my Box documents correctly. The second device shows none of my documents.
I have already tried the following:
- Confirmed the same Box email address on both devices.
- Logged out and back into Box on the second device.
- Restarted the second device.
- Checked for Box app updates.
- Tried the recommended troubleshooting steps, but the issue remains.
Please open a support ticket for me or tell me the exact working path to submit one. This appears to be a Box app/device-specific file visibility issue, because the same account works correctly on another device.