Support Forum

Hello, suddenly today I am not able to access files in box folders. When I try to look at them in Box Sync in a finder window I get the attached message  "Your Device couldn't connect to the server. There may be a problem with the server or Network"  I have no internet issues other than Box so I don't think it's the network. When I try to access files I accesses yesterday at Box.com I get this error message "We're sorry, the preview didn't load. This Document may be protected."  The option to download is still there online but nothing happens when I click to download. Does anyone have a solution to this problem? It worked just fine yesterday so I don't know what is going on. 

When my boss logs into I get the 2 factor notifications on my phone even though he is logging in through his account. How do we get the 2 factor notifications go to his phone when he is logging in?

I was introduced to Box e-signature last year via a sales rep. But he moved one and I can not reach his replacement. I am now testing the e-signature with a trial.He was telling me about a feature within the e-signature to use different email aliases when sending out the signature requests. For exp: accounting@ audit@ etc, so each time a team member belonging to that specific team needs to send a signature request, they would use that email alias as the sender. Any ideas how this works? Or it this still an option?  

I am trying to upload documents and it tells me I have exceeded the file size.  But I definitely have not. How do I fix this?? 

Dear Box and Salesforce Community member, a big thanks to customers and partners who joined and shared your questions, feedback, and also thanks to Kyle Adams for his overview of Salesforce Experience Cloud and the Salesforce UI elements last week. Please see below for the recording and all previous Box for Salesforce roundtable recordings and a signup link for our next Roundtable.   Next Topic: How to migrate content from Salesforce to Box Feb 22nd Signup here     Recording is here. Highlights below: Time Topic Notes 0 mins 30 secs Box for Salesforce Managed Package Overview from Kyle Adams Overview of managed package. Goal is to expose content in Box as part of Salesforce record while keeping salesforce permissions Box supports 150Gbyte file size. Salesforce storage is v expensive.  3 mins Salesforce Experience Cloud Overview from Kyle Adams Planning to release UI elements Overview of development approach including. Embedding Box UI element inside Visual Forc

削除したユーザーが所有するファイルが見れなくなりました。ファイルを見れるように復元するにはどうしたらよいでしょうか？ We can no longer see files owned by a deleted user.How can I restore the files so that I can see them again?

Hi Box team, I am trying to update the primary email address of one user but getting the error that the email is invalid. Their current email is set up as their personal gmail and they are wanting to update it to their business domain account email. I have confirmed that this business email should not be set up with any other Box account but still getting the error. Can someone please contact me to support this?

I am trying to install Box and am getting this error message. The configuration data for this product is corrupt. Any idea what’s causing this?

Running out of storage?Your account currently allows you to store up to 50.0 GB of data. Upgrade your account to get unlimited storage.Why this is showing, I only used 4.0 GB, showing on my account settings page. Please help.

Deciding whether to switch over to Box.com for my team of 9.Sometimes all 9 of us are in a document at the same time and making edits. Can the Box servers handle this if we’re working inside a Microsoft Word Online document? 

In my current account, "Used Storage" has reached the maximum limit of 10GB and I am unable to upload files.I have deleted files larger than 1GB to solve this problem, but the "Used Storage" has not changed from 10GB yet, so I am still unable to upload files.Please let me know how to solve this problem.

Hello people, I work in a company that uses Box and I wanted to automate user provisioning in Box through its API. The idea is to have a piece of software that receives new and suspended users from another system and then talks to Box API to create and suspend users automatically. I saw that the API and SDKs have a lot of ways of doing that and that seems fine, however, my doubt is more related to how would this App authenticate to the system? I thought about having a "super user" account that could create and remove users and also move their data. However, all oauth2 examples that I found are more related to the use case where your App has a direct interaction with an user (https://docs.box.com/docs/getting-started-box-integration), even in the  "Provisioning and Deprovisioning" example in the docs.Please let me know the best practive for Box in that case.Thanks for your time and help. BR,

ＢＯＸにあるフォルダを削除してしまった。ゴミ箱にもない場合の復元方法

The following Error occurs when I try to add the App Notion to my personal Box. Do I need to upgrade my Box?   Adding Notion failed The Notion application could not be added as it is lacking the proper configuration. Please check with an enterprise admin if the app is properly configured via Admin Console or contact the support e-mail indicated in app description for assistance.

When we try to add the application as an end-user we get the following error message:   The app is a standard OAuth 2.0 application. We followed the general documentation and guidelines provided by Box. Box approved the application.   Any help is greatly appreciated!

Hi everyone,I recently had a ransomware attack on my Windows PC: the encrypted files were unfortunately synced to Box.I know that Box keeps a version history for each individual file, but I have thousands of documents spread across multiple folders.My questions are:👉 Is there a way to automatically restore entire folders (or all previous versions of files at once) instead of recovering them one by one?👉 If so, what is the recommended method (web interface, Box app, API, or via Box Support)?Thanks a lot in advance for any help 🙏

I am the admin of our account and I am trying to add a new user. When I send her the confirmation email to set up her account, she isn't receiving anything. We've checked junk and resent many times. Thank you!

Hi all.We manage about 300 users in the organization.We log in to BOX DRIVE using SSO for the corporate Microsoft user.Last month, we discovered that a user who was logged out of ENTRA and we performed a REVOKE SESSION on him but remained active in the BOX interface still accessed files in the system, downloaded them, and was also able to edit them.I would love to know how this happens and also if it is possible to do a REVOKE SESSION to BOX itself without going through Microsoft.When I log in to the system's management interface, it appears that there are no devices associated with this user.Thanks in advance.

Hi guys, Since the upgrade to MacOS Beta Tahoe, Box Drive has stopped uploading files.Anyone have a solution for this?

All,   We are in the process of rolling out BOX sign. The electronic signature needs to be fully complaint with CFR PART 11. I was wondering how to impalement this using BOX Sign. The main requirements for signature are: 1) The name of the signee must be printed - if we send email for signature then it only adds email address but no full name. Not sure how to accomplish this. 2) Date and time stamp when the signature was completed - This is generated in the signature log 3) Reason for approving the document: Approver, Acknowledgement etc. 4) Potentially asking for another authentication - I think this can be accomplished by using two factor authentication Any help is appreciated!  Srini

Hello. <personal information redacted> Notifications will not be sent to my email address. Has it been added to the suppression list?Please remove it from the suppression list.

This literally makes me want to quit Box and I just signed up - anything that is that complicated for someone who just created an account is virtually unusable.  I searched google, box forums, the box help section but there is nothing that seems to offer any remote suggestion on how to resolve this.https://support.box.com/hc/en-us/articles/360043697554-Configuring-Individual-Shared-Link-SettingsI uploaded ONE file - I need to share this file with an external person who has no Box account and will not ever sign up for a Box account.  I have the file, I clicked on share → create link.  Now I have a link, and I hit link properties - it appears to only allow me to enter an email address and invite people as a viewer or an editor.  There is no setting that allows me to create a link that I can copy, and paste into an email, and send to somebody.   I see several places where an option “anyone with the link” can view the file, but that setting does not appear anywhere in the link options. I w

I have a business gmail account that I used to login in Box, but when we finally got our own domain and my main email was updated, I can no longer login using the old email in Box. How do I update the email associated in Box to my new email?

I am an admin for Box, and I am trying to update the SSO certificate. I already created one in Microsoft Entra, and I am following this documentation:Using Self Service SSO Certificate Management – Box SupportWhen I go to upload the new cert, I am getting this error message:“You currently have the maximum of 2 SSO certificates. Please remove 1 certificate and try again.”At the top of our SSO certs it says “7 of 2 in use”, however only one is our cert in Entra. We have 6 other certs that just say “accounts.accesscontrol.windows.net” with different expiration dates going to late 2027. I am wondering if those certs are safe to remove. I would not like to remove our one active cert because then users would not be able to access the application. Can I get some assistance on this?

I upgraded to Enterprise Plus and cannot see/find the create hubs icon.  It also doesn’t show up as an option if I click the ‘new” button.