Can't delete folder

Hi ​@Resultant_admin,

Welcome to Box Community and we’ll help with your folder deletion. 

Before deleting the folder, please try the following troubleshooting steps: 

• Updating your browser to the latest version
• Clearing your browser's cache
• Using Box with an alternate browser, computer, or network. 
• Restart your machine. 

Once you do, please go back to the Box website and delete the folder. 

Hope it works, and please let us know how it goes. 

Rona,

Thank you for your reply. 

Unfortunately, I tried all of these things and nothing worked. The only thing I hadn’t tried before sending this was trying a different browser. I did and it still didn’t work. Any other suggestions? 

Thanks,

Mat

Can anyone help? This is urgent that we get this taken care of. 

Hi ​@Resultant_admin,

Thanks for letting us know that initial troubleshooting did not worked.

It seems that we would be needing more information regarding your error. I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!

Jill,

Thank you for your response.

Can you please let me know how it is that you will be contacting us? 

Thanks,

Mat

Hi ​@Resultant_admin,

Thanks for posting. I created a ticket number : 3445750 and currrently assisted by Paul. Kindly check your email for his follow up questions.

Hope this helps!

I have checked my email and haven’t received anything. Can I have you guys send it to <personal information redacted>

I still haven’t gotten any emails. ​@Jill can you please have someone contact me about this. 

Still no help or emails. Is there a single person who can help with this at all? It is very important to get this resolved.