About two-factor authentication at login

Question

Hello,I cannot log in to my Box account because I lost access to my 2-step verification and backup codes.I still have access to my registered email address.Could you please help me reset or disable 2FA for my account?Thank you.

Rona Box · Answer

Hi ​@jaijai,Welcome to Box Community and we’ll help disableyour Multi-Factor Authentication.Upon review, you have posted this using an account without MFA configuration and given your difficulties authenticating I assume you’re posting this for the affected Box account.For us to address this issue, please use your email associated to the affected Box account and submit a case.Thanks for posting and we’d love to further assist!

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