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Question

About two-factor authentication at login

  • Oct 27, 2025 8:33 AM UTC
  • 1 reply
  • 132 views
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Hello,
I cannot log in to my Box account because I lost access to my 2-step verification and backup codes.
I still have access to my registered email address.
Could you please help me reset or disable 2FA for my account?
Thank you.

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • Nov 8, 2025 5:08 AM UTC

Hi ​@jaijai, 

Welcome to Box Community and we’ll help disable your Multi-Factor Authentication. 

 

Upon review, you have posted this using an account without MFA configuration and given your difficulties authenticating I assume you’re posting this for the affected Box account. 

For us to address this issue, please use your email associated to the affected Box account and submit a case.  

 

Thanks for posting and we’d love to further assist! 

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