Hello,
I cannot log in to my Box account because I lost access to my 2-step verification and backup codes.
I still have access to my registered email address.
Could you please help me reset or disable 2FA for my account?
Thank you.
Question
About two-factor authentication at login
Hi
Welcome to Box Community and we’ll help disable your Multi-Factor Authentication.
Upon review, you have posted this using an account without MFA configuration and given your difficulties authenticating I assume you’re posting this for the affected Box account.
For us to address this issue, please use your email associated to the affected Box account and submit a case.
Thanks for posting and we’d love to further assist!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.