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Box.com data visible online but missing in Explorer

  • November 5, 2025
  • 1 reply
  • 19 views

After changing the settings Box, I can see the data on box.com, but the data has disappeared in Explorer. How can I see on Explorer ?

1 reply

Rona Box
  • Community Manager
  • November 8, 2025

Hi ​@okazaki

Welcome to Box Community, and we’d love to help with your sync issues!

It indicates that you have already collaborated with one of our team members. Upon checking, it seems that you’ve managed to address this issue with someone from the Box Product Support team. For any additional questions and clarifications, please let us know. 

 

Thanks for posting, and we appreciate your continued support in the forum!