Hi,
I've been trying to reset my password to log in to our company's box account however, I'm not receiving the password reset email. I don't see it in my spam/junk folder either.
Please assist.
Thanks!
Hi Maz,
Welcome to Box Community and glad to assist!
To reset the password for your Box account, follow this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Meanwhile, if the issue persist here's our recommended troubleshooting steps regarding your email notifications.
Hope it helps!
Hello,
I’m having the same issue for anotehr account and no one has responded.
I am not recieving the email to reset the password
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.