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The latest Box Drive update just failed a few minutes ago. I was prompted to send the logs, which I did. I was told that the transmission was successful and was prompted to open a support case, but I can't see any information on how to do that.

Hi Denise, 


Welcome to Box Community! 


Kindly confirm if you've managed to successfully update your Box Drive. And can you verify your current Box Drive version?


We'll await for your reply, 

I'm having the same issue. My current Box Drive version is 2.2.167 and per the error message I have not tried to update again. As directed I sent the log and received confirmation that it transmitted.

i have had the same issue... ive seen no response from BOX

I'm having the same issue. My current Box Drive version is 2.32.112 and per the error message I have not tried to update again. As directed I sent the log and received confirmation that it transmitted.

I just had the same thing happen. Box Drive failed to update. How do I see what version I have?

I had the same thing happen.  I was unable to update the latest version of box drive.  I sent a log. What is the next step to get the update.

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