Support Forum

Any plans to support the preview of ARW files?? I see this was a post from many years ago but we are still not about to see these files

Hi team,Need technical support.Everytime we sent Editor access to someone with their specific folder, they always encountered issues like having trouble completing the sign up for Box, and we always had to resend the invitation and have them reset their password. It causes us poor customer service. Would any of you be able to explain this issue? It happens everytime.Thank you!

Hi there,I’ve just installed MacOs Monterey on an old machine, juste for working purposes.The OS is freshly installed. The latest vesrion of Box Drive doesn’t seem to be able to be installed (error at last step). The error is shown on another topic.AI told me it’s because of a swift compilation incompatibility. Before migrating to another cloud service : is there a way to download an older Box Drive version, like the one I have on another Mac (and that works!)?Thank you,Stephane.

Hello im getting “folder for the request cannot be created found please check configuration”  box service account is authorized.  any assistance would be helpful

How do I submit a ticket? Other people have asked this question, but their instructions were unclear. I need to get in contact with customer service, when I log into my account on the Desktop app it does not work. 

I can't seem to make sense of the directions for using Box to create and manage tasks. In support (https://support.box.com/hc/en-us/articles/360043695954-Adding-Comments-and-Tasks) it says to  Click a file's name to open it in preview. In the Activity sidebar, click Add Task and select Approval Task. Where is the Activity sidebar? It says that it is on the right, but I can't find it. I can't find anything when I am in a note that says Add Task. Any guidance is appreciated.  

Hello I am trying to search the contents of all my files for a specific term but the Box search is only searching folder names and file names, and not searching within the content of the files themselves. This is a critical part of my workflow and one of the main items I need if I switch my company over to Box from OneDrive. Is there a setting I am missing?

We have difficulties in previewing files with .cr3 extension that are Raw files from Canons cameras. This makes time very difficult, because we have to download all the files to the computer so we can only view the file of interest later. It would be nice to organize this for an upcoming Box update.

Is it possible to view?Sony's ARW raw image files. (Like it is with Canon CR2).

I am unable to upgrade to the Starter plan due to an account verification error. When I try to upgrade, I receive the following error message: "There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com." I need to upgrade to the Starter plan as soon as possible and would appreciate if this issue could be resolved by tomorrow. Could you please help me complete the account verification process so I can proceed with the upgrade? Thank you for your assistance.

We are in the process of developing a .NET console application intended for a scheduled task that will delete files associated with a specific tag.We are utilizing Visual Studio 2022 to create this console application. Although we can reference Box.V2.Core through NuGet, the namespace is not recognizing the packages.Please refer to the attached screenshot for further details.We tried the same with box SDK and facing the same issue.

I am requesting the cancellation of my Box Personal Pro subscription and a full refund for the charge that was taken from my account on December 27, 2025.The annual subscription auto-renewed on 12/27/2025 for $120.00, which I did not intend to continue. I noticed the charge shortly after it was processed and am contacting support immediately to request cancellation and reimbursement.

Shortcuts created by others are not visible from either web browsers or BoxDrive. How can I make these shortcuts visible and usable?I would appreciate any advice.

I am writing to request assistance with changing my Primary Login Email to release my current email address.I attempted to do this myself, but I encountered two issues: There is no "Change" button available in my settings. When I tried to add a new email address manually, the system displayed an error message. Could you please help me change my Primary Email to: [removed by moderator] My goal is to free up my current email address ([ [removed by moderator] ]) so it can be used for a new account.Thank you for your help.

My admin console shows that I have 6 seats available, but the system won't let me add a new managed user. Please advise.

Can I force sync drive and how often does box drive sync? Thanks in advance for the help  

I have pdf files to view and download and it will not let me do either. I have called my IT department. I have relogged in. The people giving me access say I have proper permissions. Any help would be appreciated.When attempting to preview, the following message is displayed. 

WebブラウザからもBoxDriveからも他の人が作成したショートカットが見えません。ショートカットが見え使えるようになるにはどのようにすべきでしょうか。

I would like refund request asap - didnt use the service and not planning to do so

I have searched through the discussion but nothing is giving an actual solution. I followed a comment saying to disable and enable finder in system settings > extension, but when I turned on the “box finder extension” it automatically switched off, no warning no text just switched by itself. Any suggestions ? I kinda hate doing this, why can’t you just fix this, imagine someone just downloaded this app and spend the whole day trying to make files available online ??? smh, sorry for the crash out

Hello customer support. Awhile back I had my Box account moved from an old email that i was going to discontinue. It was done successfully and merged. But this morning I woke up and accessed box which I have not done for about a month and ALL the files,folders,docs were gone. Only the new ones that were put on that box account exist. Where are all the others? What was odd is all the files were a white icon and everytime I clicked on them it would want to download, but the would crash. I’m not sure what to do from here. I reinstalled BOX on desktop but that didn’t work. I still don’t see all those old files that were under the previous email. Please advise. 

Good Morning,  I am unable to login to my USAfx account. I have attempted to change my password, but have not received any emails to change password. Unsure what I can do? Or if I can call someone to assist me on changing my password. 

Hi Team,My account is [removed by moderator] My box account not present in Microsoft Authenticator due to some reason. And I don’t have security backup code. Please guide. Thank You !

メールにてBOXの招待を受けて、サインアップしようとしましたが、以下のエラーがでててサインアップできません。対処方法をおしえてください。要求の処理中にエラーが発生しました。リクエストを処理できませんでした。すべてのフィールドが正しく入力されていることを再確認し、もう一度実行してください。サポートが必要な場合は、support.box.comにアクセスしてください。

Slightly unclear as to what characters should be avoided in file and folder names when using Box. For example is it ok to use spaces within a filename (not at the beginning or end), or can this cause problems in transferring? Would it be better to use underscores or hyphens instead?