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Question

Paid for Box subscription but it says I have a free plan

  • April 8, 2026
  • 3 replies
  • 11 views
S

I paid for a subscription to Box.com because I need to be able to add Collaborators, but when I click on Upgrade, it incorrectly says my current plan is a Free Box Individual plan.

    3 replies

    J
    • Jill
    • Community Manager
    • April 8, 2026

    Hi ​@sarahr,

     

    Welcome to Box Community and glad to assist! 

     

    It seems that you are currently subscribed to a free individual account. If you would like to upgrade your plan you may check this link for more information: https://www.box.com/pricing/individual.

     

    Thanks for posting! 

    S
    • sarahr
    • Author
    • New Participant
    • April 9, 2026

    Hello - I paid $486 for a Business Plus account in February of this year and have supporting documentation. How can I access the features in my plan if it says I have a free individual account? Would it be possible to open a ticket on this issue so that someone can help me resolve it?

    Thank you!

    J
    • Jill
    • Community Manager
    • April 9, 2026

    Hi ​@sarahr,

     

    Welcome to Box Community!

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

     

    Thanks for posting!

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