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Question

Cannot open files in safari from box drive app on macOS

  • May 22, 2025
  • 6 replies
  • 70 views
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I frequently receive html files from developers or generate images/svgs to send to developers. But when I try to open them in Safari directly from my box drive, safari cannot open the files? maybe there is some privacy setting I didn't enable or something? But if the same files are on my local drive, not in box, they open fine. or I can open them directly from box drive in other browsers. just not in safari?

I'd love to be able to open them directly from box within safari. is there any way to achieve this? 

    6 replies

    C
    Forum|alt.badge.img

    Hi Michael, 

    Welcome to the Box Community!
    This would be something Box Support team would like to investigate and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates.
    C
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    thanks!

    C
    Forum|alt.badge.img

    This continues to be a problem. I am running MacOs Ventura (13.3 (22E252)). I am using the Safari Version 16.4 (18615.1.26.11.22).  If I drop a file from BoxDrive onto Safari or open the same file through the finder I get an error in the browser, "Safari Can't Open the Page – Safari can't open the page. The error is: "The operation couldn't be completed. Operation not permitted" (NSPOSIXErrorDomain:1)"; with an additional windoid error message, "Safari cannot open the page because the address is invalid."  I am able to open the same file (using either method) in Chrome and Firefox.  

    C
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    I am also experiencing the same issue with Safari 16.5.1 on macOS Ventura 13.4.1 (22F82) - when opening an HTML file from within Box Drive (2.33.130), I get the following message:

    "Safari can’t open the page. The error is: “The operation couldn’t be completed. Operation not permitted” (NSPOSIXErrorDomain:1)"

    But then if I move the file outside of Box Drive (e.g. to my Desktop) it opens happily in Safari.

    P
    • pmulkern
    • New Member
    • April 9, 2026

    Hi There.   Same issue for me.  Want to be able to open HTML file in Safari from BOX folder, so that I can share the Folder Link to others allowing them to view the required data.  Thanks,

    J
    • Jill
    • Community Manager
    • April 9, 2026

    Hi ​@pmulkern,

     

    Welcome to Box Community!

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

     

    Thanks for posting! 

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