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Question

your public cloud quota reached - Storage Limit Reached in Unlimited storage

  • May 27, 2025
  • 2 replies
  • 53 views

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Hi,

I have purchased the Unlimited Business Plan and have been uploading a significant amount of work files. However, I am now receiving a message that says "storage limit reached." As I understand it, I have unlimited storage with this plan.

I am uploading my data from a Synology NAS server, and it is currently showing "your public cloud quota reached." I experienced the same issue last month, which prevented me from uploading anything from both the site and the server. With the start of the new month, the issue persists.

My uploading work is pending, and I need this issue resolved as soon as possible.

2 replies

  • New Member
  • April 3, 2026

did you receive a response for this? I’m having same error on my Synology, and just checking what it is, and if it will resolve itself each month if I’m using up a certain amount of API calls or bandwidth, or if I need to do anything myself.


Rona Box
  • Community Manager
  • April 4, 2026

Hi ​@cbphoto

Welcome to Box Community, and we’re glad to assist regarding your upload. 

In order to get a closer look, we encourage you to submit a support ticket and a member from the Box Product Support team will reach out to you shortly. 

 

Please reach out to support using this link

 

Thanks for posting, and we hope to sort this out soon!