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Question

Can't add a previously used email account (closed account) to a new box account

  • May 23, 2025
  • 2 replies
  • 27 views
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I have a box account that I want to add an email address to. It previously had its own account that I deleted but when I try to add the old email, it says the old email has an existing account (I checked and the account is already closed). Any assistance would be greatly appreciated.
    DonHammons

    2 replies

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    Hi there, 

    Welcome to the Box Community!

    This issue should be best addressed by our Product Support. I have created a ticket for you, kindly reply to that ticket and provide the email address that you want to add. 

    Thanks!

    N

    Hi,

    I am having the same issue here, trying to add a user that had a personal box account but recently deleted it and it is still saying the address is in use.

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