Can't add a previously used email account (closed account) to a new box account

Question

I have a box account that I want to add an email address to. It previously had its own account that I deleted but when I try to add the old email, it says the old email has an existing account (I checked and the account is already closed). Any assistance would be greatly appreciated.

community-manager · Answer

Hi there,Welcome to the Box Community!This issue should be best addressed by our Product Support. I have created a ticket for you, kindly reply to that ticket and provide the email address that you want to add.Thanks!

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