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Question

Can't add a previously used email account (closed account) to a new box account

  • May 23, 2025
  • 4 replies
  • 145 views
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I have a box account that I want to add an email address to. It previously had its own account that I deleted but when I try to add the old email, it says the old email has an existing account (I checked and the account is already closed). Any assistance would be greatly appreciated.

      4 replies

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      Hi there, 

      Welcome to the Box Community!

      This issue should be best addressed by our Product Support. I have created a ticket for you, kindly reply to that ticket and provide the email address that you want to add. 

      Thanks!

      Hi,

      I am having the same issue here, trying to add a user that had a personal box account but recently deleted it and it is still saying the address is in use.

      I am having this issue.  How can I create a support ticket?

       

      • Jill
      • Community Manager
      • April 7, 2026

      Hi ​@SquirrelLogik,

       

      Welcome to Box Community and glad to assist! 

      Here is the link to submit a case : https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=

      • On top look for account and billing

      • Click contact support page

      • To submit a case and see available support channels, you will need to sign in.

      • If you are unable to sign in, click the word here.

      • Please answer the information needed (ex. Briefly summarize your issue/question or Give us more details)

      • Click submit

       

      It appears that you’ve manage to create a support case regarding this issue. Please keep an eye out and a member from the Box Product Support team will get in touch to you shortly. 

       

      Thanks for posting! 

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